Experienced Customer Support Specialist – Live Chat and Platform Expert for Veterinary Professionals at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the $50B+ animal health industry, dedicated to transforming the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes and allowing them to focus on what matters most – delivering exceptional care to their patients. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians across all 50 states, we're committed to making a positive impact on the lives of millions of animals every year. About the Position We're seeking an exceptionally talented and passionate Chat Support Associate to join our growing team at arenaflex. As a key member of our support team, you will play a vital role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You will engage with our vibrant community of veterinary professionals, providing timely and effective support through live chats, phone calls, emails, internal discussion boards, and platform demos. If you're a proactive self-starter who thrives in a fast-paced, team environment and is excited about the challenge of supporting and growing a large community of passionate veterinary professionals, we want to hear from you! Key Responsibilities Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop in their careers. As a Chat Support Associate, you'll have the opportunity to work with a talented and passionate team, learn about the latest trends and technologies in the animal health industry, and develop valuable skills in customer support, communication, and problem-solving. We offer a range of training and development programs, including onboarding, mentorship, and ongoing education and training, to help you succeed in your role and advance in your career. Work Environment and Company Culture arenaflex is a remote-first company, with a team that's distributed across the USA. We're committed to creating a positive and inclusive work environment that's free from discrimination, harassment, and retaliation. We believe in providing equal employment opportunities to all applicants, regardless of their background, and we're dedicated to building a diverse and talented team. Our company culture is built on values of teamwork, collaboration, and mutual respect, and we're looking for team members who share these values and are passionate about making a positive impact in the animal health industry. Compensation, Perks, and Benefits We offer a range of competitive compensation, perks, and benefits, including: 100% remote work within the USA Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you're a motivated and passionate individual who is looking for a challenging and rewarding role in customer support, we encourage you to apply for the Chat Support Associate position at arenaflex. As a member of our team, you'll have the opportunity to make a positive impact on the lives of millions of animals, work with a talented and dedicated team, and develop valuable skills and experience in the animal health industry. Don't miss out on this exciting opportunity – apply today and join our team of innovators and animal lovers! Important Note: We're committed to protecting our applicants from scams and fraudulent activities. Please be aware that our job listings are exclusively available on official sites, including our careers page, LinkedIn, BuiltIn, and Indeed. Authentic communications from our company will only come through verified email addresses and phone numbers. We'll never request sensitive personal or financial information from you during the application process. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of their race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job