Experienced Customer Support Specialist – Live Chat and Platform Expertise for Veterinary Professionals at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the animal health industry, dedicated to transforming the way veterinarians purchase the supplies they need to provide top-notch care to America's pets. With our innovative eCommerce and mobile platforms, veterinary practices can compare and buy from all their vendors in one convenient place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. As a growing team, we're on a mission to modernize the $50B+ animal health industry, and we're looking for exceptionally talented and passionate individuals to join our ranks. About the Position The Chat Support Associate role at arenaflex is an exciting opportunity to engage with our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through the use of our platform. As a key member of our support team, you will work collaboratively to provide our users with an excellent experience, responding to inquiries via live chat, phone calls, emails, internal discussion boards, and platform demos. This role plays a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. Key Responsibilities Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to providing our team members with opportunities for growth and development. As a Chat Support Associate, you'll have the chance to work with a talented team of professionals, learn about the latest trends and technologies in the animal health industry, and develop your skills in customer support, communication, and problem-solving. We offer a dynamic and supportive work environment that encourages collaboration, creativity, and innovation. Work Environment and Company Culture arenaflex is a remote-friendly company, offering 100% remote work opportunities within the USA. We believe in providing our team members with a comfortable and flexible work environment that allows them to thrive. Our company culture is built on values of teamwork, empathy, and customer-centricity, and we're committed to creating a diverse and inclusive workplace that welcomes applicants from all backgrounds. Compensation, Perks, and Benefits We offer a competitive compensation package, including medical, dental, and vision insurance, automatic 401k contribution, employee referral program, at-home office setup, bi-annual company retreats, open vacation policy, equity, and monthly team events. We're dedicated to providing our team members with a comprehensive benefits package that supports their well-being and success. Conclusion If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for the Chat Support Associate role at arenaflex. Join our team of talented professionals and be part of a mission to transform the animal health industry. Don't miss this opportunity to grow your career, develop your skills, and make a meaningful impact in the lives of veterinary professionals and the animals they care for. Apply now and become a part of the arenaflex team! Important Notice to Job Seekers We want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Please be cautious of job listings on unauthorized sites, and always verify the legitimacy of job postings through our official careers page. Authentic communications from arenaflex will only come through verified email addresses and phone numbers. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. Equal Opportunity Employer arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job