Experienced Customer Support Specialist – Live Chat and Platform Expertise for Veterinary Professionals at blithequark

Welcome to blithequark At blithequark, we are revolutionizing the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users. About the Position We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing them with an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. Your role will play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. Key Responsibilities Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you will have the chance to work with a talented team of professionals, learn about the latest technologies and trends in the industry, and develop your skills in customer support, communication, and problem-solving. We offer a dynamic and supportive work environment that encourages collaboration, innovation, and creativity. Work Environment and Company Culture Our company culture is built on the values of teamwork, empathy, and customer-centricity. We believe in providing a work environment that is inclusive, diverse, and respectful of all employees. As a remote team, we offer flexible working arrangements that allow you to work from anywhere in the USA. We also provide regular team events, bi-annual company retreats, and an open vacation policy to ensure that you have a healthy work-life balance. Compensation, Perks, and Benefits We offer a competitive compensation package that includes medical, dental, and vision insurance, automatic 401k contribution, employee referral program, at-home office setup, and equity. We also provide a monthly stipend for team events and activities, as well as access to the latest technologies and tools to help you succeed in your role. Conclusion If you are a motivated and passionate individual who is looking for a challenging and rewarding role in customer support, we encourage you to apply for this exciting opportunity. As a Chat Support Associate at blithequark, you will have the chance to make a real difference in the lives of veterinary professionals and their patients. Don't miss out on this opportunity to join our dynamic team and help us revolutionize the animal health industry. Apply now and take the first step towards a fulfilling and successful career at blithequark. Important Notice We want to ensure that all job seekers are aware of the potential risks of job scams and impersonation. Please note that our job listings are exclusively available on official sites, including our careers page, LinkedIn, BuiltIn, and Indeed. Be cautious of other sources claiming to represent us or any organization that you're interested in. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Remember to always prioritize your safety and security during the job search process. Diversity and Inclusion blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job