**Experienced Customer Support Specialist / Live Chat Support Representative – USA Remote Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join blithequark as a Customer Support Specialist / Live Chat Support Representative. In this dynamic role, you will be the front-line support for our clients, providing empathetic and informed assistance as they navigate their financial planning journeys. **About blithequark** At blithequark, we're revolutionizing the way people approach financial wellness by integrating it with environmental sustainability. Our mission is to empower individuals to make informed decisions about their financial futures while promoting a more sustainable world. We're a forward-thinking organization that values innovation, collaboration, and customer satisfaction. As a Customer Support Specialist / Live Chat Support Representative, you'll be part of a talented team that's dedicated to delivering exceptional support experiences and driving business growth. **Key Responsibilities** As a Customer Support Specialist / Live Chat Support Representative, you'll be responsible for: * Providing real-time support to clients via live chat, addressing inquiries and resolving issues promptly and professionally * Identifying and escalating critical issues while maintaining a high level of service and ensuring client satisfaction * Documenting client interactions accurately in the CRM system to facilitate seamless communication and knowledge sharing * Collaborating with the sales and financial planning teams to ensure a consistent client experience and drive business growth * Assisting in the development of FAQs and other support documentation to enhance client self-service capabilities * Gathering client feedback to help improve services and processes, ensuring that we're always meeting and exceeding client expectations * Staying up-to-date on product knowledge and industry trends to effectively assist clients and provide informed support * Utilizing CRM software and live chat tools to manage multiple chats and respond to clients efficiently **Essential Qualifications** To succeed in this role, you'll need: * A high school diploma or equivalent; a degree in communications, business, or a related field is preferred * Previous experience in customer support or live chat roles, with a proven track record of delivering exceptional support experiences * Excellent written communication skills, with a focus on clarity, professionalism, and empathy * Strong problem-solving abilities and a proactive approach to client support, with a commitment to resolving issues promptly and efficiently * Ability to manage multiple chats and respond to clients efficiently, with a focus on prioritizing tasks and managing time effectively * Familiarity with CRM software and live chat tools, with a willingness to learn and adapt to new technologies * Passion for client service and a commitment to ethical practices, with a focus on delivering support experiences that exceed client expectations **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Experience working in a remote or virtual environment, with a proven track record of self-motivation and productivity * Familiarity with financial planning and wealth management concepts, with a willingness to learn and develop expertise in this area * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Support Specialist (CSS) * Experience working with diverse client populations, with a focus on delivering support experiences that are inclusive and respectful **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with a focus on building strong relationships with clients and colleagues * Strong problem-solving and analytical skills, with a focus on resolving issues promptly and efficiently * Ability to work in a fast-paced environment, with a focus on prioritizing tasks and managing time effectively * Familiarity with CRM software and live chat tools, with a willingness to learn and adapt to new technologies * Passion for client service and a commitment to ethical practices, with a focus on delivering support experiences that exceed client expectations * Ability to work independently and as part of a team, with a focus on collaboration and communication **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to supporting the growth and development of our employees. As a Customer Support Specialist / Live Chat Support Representative, you'll have access to: * Ongoing training and development opportunities, with a focus on enhancing your skills and knowledge in customer support and financial planning * Mentorship and coaching from experienced colleagues, with a focus on helping you achieve your career goals * Opportunities for career advancement, with a focus on promoting from within and recognizing employee achievements * A dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the following values: * Customer-centricity: We're committed to delivering exceptional support experiences that exceed client expectations. * Innovation: We're always looking for new and better ways to do things, with a focus on innovation and creativity. * Collaboration: We believe that teamwork is essential to achieving our goals, with a focus on collaboration and communication. * Sustainability: We're committed to promoting environmental sustainability and reducing our carbon footprint. * Diversity and inclusion: We believe that diversity and inclusion are essential to creating a positive and supportive work environment. **Compensation, Perks, and Benefits** As a Customer Support Specialist / Live Chat Support Representative, you'll enjoy a competitive compensation package, including: * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k, IRA) * Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Short Term & Long Term Disability * Training & Development * Work From Home * Stock Option Plan **How to Apply** If you're a motivated and empathetic customer support professional with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job