**Experienced Customer Support Specialist – Proxy Service Operations and Team Management**

Are you a customer-centric individual with a passion for technology and a knack for problem-solving? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the dynamic team at blithequark, a cutting-edge proxy service provider revolutionizing the way businesses access and utilize data on a global scale. **The Big Picture** At blithequark, our mission is to empower companies of all sizes to compete on a level playing field by making data accessible and actionable. We're a rapidly growing organization that's been making waves in the market within a remarkably short period. Our market is comprised of developers, scraping companies, and businesses that require large-scale data acquisition. As we continue to innovate and expand our services, we're seeking a talented and motivated individual to join our team as a Customer Support Specialist. **Responsibilities** As a Customer Support Specialist at blithequark, you'll play a critical role in shaping the customer experience and driving business growth. Your key responsibilities will include: * Strategizing customer service efforts to ensure seamless support and exceptional customer satisfaction * Providing chat and email support to our customers, responding to their queries, and resolving issues in a timely and professional manner * Creating and updating support articles to ensure our knowledge base remains comprehensive and up-to-date * Managing billing, refunds, and cancellations on payment platforms, ensuring accuracy and efficiency * Reviewing customer feedback to identify areas for improvement and implement changes * Tracking key metrics on sales, refunds, and cancellations to inform business decisions * Analyzing user test videos to gain insights into how our customers perceive our product and identify opportunities for improvement * Proactively managing our team via ClickUp, Slack, and other tools, ensuring seamless communication and collaboration * Helping to build a team of CS superstars by mentoring and coaching new team members * Identifying and solving complex problems, thinking creatively to find innovative solutions * Collaborating with customers to help them use our proxies effectively and maximize their benefits **Requirements** To succeed in this role, you'll need to possess the following skills and qualities: * Basic to mid-level backend programming skills, with a strong understanding of IT-related concepts * High-level written and verbal English communication skills, with the ability to articulate complex ideas clearly and concisely * Attention to detail, with a focus on accuracy and precision * Self-motivation, with the ability to work independently and take ownership of tasks and projects * Problem-solving skills, with a creative and analytical approach to resolving complex issues * A deep understanding of the internet and technology, with a passion for staying up-to-date with the latest trends and innovations * Ability to work effectively in a remote team environment, using tools like Slack, Google Mail, and Google Sheets * Willingness to learn new tools and technologies, such as Zendesk and Intercom * Availability to work a flexible schedule, including evenings and weekends (UTC 10:00 PM – 06:00 AM) * A positive attitude, with a willingness to learn and grow with our organization **What You Can Expect From Us** At blithequark, we're committed to providing our team members with the support and resources they need to succeed. As a Customer Support Specialist, you can expect: * Ongoing training and coaching to help you develop your skills and knowledge * Opportunities for promotions and career growth, with a clear path for advancement * A flexible holiday schedule, allowing you to balance work and personal life * A dynamic and supportive team environment, with a focus on collaboration and innovation * A competitive compensation package, with benefits and perks that reflect our commitment to our team members' well-being **Join the blithequark Team** If you're a motivated and customer-focused individual with a passion for technology and problem-solving, we invite you to join our team at blithequark. Apply now to become a part of our dynamic and innovative organization, and help us shape the future of data accessibility and utilization. [Apply Now]( Apply for this job