**Experienced Customer Support Specialist – Remote Customer Service Representative for blithequark's Subsidy Management Software**

At blithequark, we are revolutionizing the way child care providers and state agencies manage subsidies, ensuring that all families have access to high-quality care, regardless of their income level. As a leading provider of subsidy management software-as-a-service (SaaS) solutions, we are seeking an experienced Customer Support Specialist to join our team. If you are passionate about delivering exceptional customer service, have a strong background in software support, and are eager to work in a dynamic and supportive environment, we encourage you to apply. **About blithequark** blithequark is a forward-thinking company that is dedicated to making a positive impact on the lives of families and children. Our team of industry experts has developed a comprehensive subsidy management platform that streamlines operations, ensures compliance with government regulations, and meets the needs of the families we serve. With hundreds of agencies in the publicly funded child care sector using our applications, we are committed to providing exceptional support and service to our clients. **Your Role at blithequark** As a Customer Support Specialist at blithequark, you will be the first point of contact for our clients, providing high-quality, first-line technical support via telephone, email, chat, and personal interaction. You will be responsible for answering customer inquiries, resolving issues, and ensuring that our clients receive the support they need to succeed. Your strong attention to detail, customer-focused mindset, and excellent communication skills will enable you to build strong relationships with our clients and provide them with a positive experience. **Responsibilities and Duties** * Answering telephone calls, emails, and chats in a fast-paced call center environment * Accurately documenting and processing customer claims in appropriate systems * Following all required scripts, policies, and procedures * Complying with requirements surrounding confidential information and personal information * Appropriately escalating customer issues to management * Utilizing knowledge base and training to answer customer questions accurately * Answering telephone calls promptly and in a polite and professional manner * Training end-users on how to use company software products and systems * Helping meet customer Service Level Agreements (SLAs) * Attending meetings and training and reviewing all new training material to stay up to date on changes * Ensuring first call resolution through problems solving and effective call handling * Occasional travel may be required (for conferences or to visit customer sites) * Occasional on-call or overtime evening hours are required, and occasional weekend hours may be required, depending on the needs of our clients * This position is remote, and applicants are required to have a dedicated home office space free from noise and interruptions **Who We Are Looking For** * Bilingual, including written and verbal communication is preferred * Experience working in a support center, preferably SaaS * Experience within the childcare industry, preferable experience within a subsidized childcare program * Experience with blithequark software is a huge plus! * Strong interpersonal, writing, and verbal communications skills are essential * Excellent troubleshooting skills are vital * Teamwork is necessary * Education and experience in customer handling skills are highly desirable * Experience with CRMs * Experience with Microsoft Word, Outlook, and Excel is required * Three or more years of on-the-job technical writing, training, or education experience is preferred * The ability to travel locally/nationally for up to a week at a time is required **What We Offer** * The ability to work from anywhere in the United States * Starting pay $20/hr, depending on experience * Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date * 401(k) retirement plan, with company match * Paid company holidays and generous PTO * Friendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the childcare industry for all families. **Our Commitment to Diversity and Equal Opportunity** blithequark actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job