**Experienced Customer Support Specialist – Remote Opportunity at arenaflex**

At arenaflex, we pride ourselves on being the national leader in filing service of legal documents. With a team of 350 professionals spread across the United States, we've been successful in this unique business for over 30 years. Our headquarters is located in Seattle, and we have offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, and Washington DC. We're growing rapidly and are looking for talented new team members to support our growth and solve exciting challenges! As a Customer Support Specialist at arenaflex, you'll play a vital role in addressing and resolving customer questions and issues, providing the best possible customer experience. This role requires diplomacy, the ability to think on your feet, and keeping a cool head while juggling many priorities at once. If you're passionate about delivering exceptional customer service and are looking for a dynamic work environment, we encourage you to apply for this exciting opportunity. **Job Overview** The Customer Support Specialist at arenaflex is responsible for addressing and resolving all customer questions and issues, providing the best possible customer experience. This role involves correcting errors, following up with process servers, moving orders along, and providing information and updates. The Customer Support Specialist works closely with other teams to ensure all necessary tasks are completed on orders. **Key Responsibilities** As a Customer Support Specialist at arenaflex, your key responsibilities will include: * Responding to customer support tickets, including answering questions and resolving issues related to existing orders * Managing high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online * Responding to emails and addressing questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field * Documenting issues in Confluence * Visiting court dockets for information on case filing and occasionally pulling filed papers * Performing other job-related duties as assigned **Qualifications** To be successful as a Customer Support Specialist at arenaflex, you'll need to possess the following qualifications: * High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone * Technology-driven; experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred * Document manipulation experience * Ability to read, write, and speak English * Ability to transcribe information, review an order, investigate issues, and implement solutions * Ability to perform repetitive tasks with accuracy * Ability to maintain a high level of work product in often stressful situations * Ability to anticipate issues and circumvent them * Ability to implement new processes and changes and improve performance * Typing speed of at least 55 wpm **Skills and Competencies** To excel as a Customer Support Specialist at arenaflex, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to adapt to changing situations and priorities * Strong customer service skills and a customer-focused attitude **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have opportunities to: * Develop your customer service and communication skills * Learn about the filing service industry and our company's unique business processes * Work with a talented team of professionals who are passionate about delivering exceptional customer service * Participate in ongoing training and development programs to improve your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role **Work Environment and Company Culture** At arenaflex, we're proud of our dynamic and supportive work environment. As a remote employee, you'll have the flexibility to work from anywhere in Puerto Rico, with access to our cutting-edge technology and tools. Our company culture is built on a foundation of teamwork, innovation, and customer focus. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. **Compensation, Perks, and Benefits** As a Customer Support Specialist at arenaflex, you'll enjoy a competitive compensation package, including: * Starting pay: $12.00 per hour * Health, dental, and vision insurance * 401(k) plan * Disability insurance * Employee assistance program * Paid time off * Referral program **Schedule** This is a full-time position, Monday through Friday, with a 100% remote work arrangement. **How to Apply** If you're passionate about delivering exceptional customer service and are looking for a dynamic work environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! Apply for this job