**Experienced Customer Support Specialist – Remote Text Chat**

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join blithequark's Customer Support team as a Remote Text Chat Specialist. As a key member of our team, you will be the first point of contact for customers, providing assistance and resolving inquiries via text-based platforms. This is an exciting opportunity to work from the comfort of your home, leveraging your exceptional communication and problem-solving skills to make a real impact on our customers' experiences. **About blithequark** blithequark is a leading provider of innovative solutions on the ServiceNow platform, specializing in delivering exceptional services that drive customer success. With a strong commitment to industry-leading expertise and unparalleled customer satisfaction, we have established ourselves as a trusted partner for businesses seeking to maximize the value of their ServiceNow investments. As a member of our team, you will be part of a dynamic and collaborative environment that fosters growth, learning, and innovation. **The Role** As a Remote Text Chat Specialist, you will be responsible for handling and responding to customer inquiries through text-based communication in a professional and timely manner. This role requires a high level of accuracy, attention to detail, and a customer-first attitude. You will provide accurate information about products, services, and company policies to customers, troubleshoot and resolve issues related to customer accounts, orders, and discrepancies, and document customer interactions and maintain detailed records of all communications. **Key Responsibilities:** • Handle and respond to customer inquiries through text-based communication in a professional and timely manner. • Provide accurate information about products, services, and company policies to customers. • Troubleshoot and resolve issues related to customer accounts, orders, and discrepancies. • Document customer interactions and maintain detailed records of all communications. • Collaborate with other team members or departments to address more complex customer inquiries. • Maintain confidentiality and security of customer data at all times. • Identify trends in customer concerns and provide feedback to improve processes or services. • Meet or exceed established goals for response times, accuracy, and customer satisfaction. **Qualifications:** • Fluent in written English with exceptional grammar and spelling. • Prior experience in customer support, preferably in a text-based or remote role. • Strong communication and problem-solving skills with a customer-first attitude. • Typing speed of at least 40 words per minute with high accuracy. • Proficiency in using chat and ticketing platforms, as well as basic computer skills. • Ability to multitask and manage multiple conversations simultaneously. • Reliable internet connection and a quiet workspace for remote work. • Flexibility to work shifts as required, including evenings, weekends, or holidays if needed. **Essential Skills and Competencies:** • Excellent written communication and problem-solving skills. • Ability to work in a fast-paced, dynamic environment. • Strong attention to detail and accuracy. • Proficiency in using chat and ticketing platforms. • Basic computer skills and typing speed of at least 40 words per minute. • Ability to multitask and manage multiple conversations simultaneously. • Reliable internet connection and a quiet workspace for remote work. **Preferred Qualifications:** • Experience working in a customer support role, preferably in a text-based or remote environment. • Familiarity with ServiceNow or similar platforms. • Certification in customer support or a related field. • Experience working in a team environment. **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Remote Text Chat Specialist, you will have access to: • Ongoing training and development programs to enhance your skills and knowledge. • Opportunities for career advancement and professional growth. • Collaborative and dynamic work environment that fosters innovation and creativity. • Flexible work arrangements that support work-life balance. **Work Environment and Company Culture:** blithequark is a remote-friendly company that values flexibility and work-life balance. Our team members work from the comfort of their own homes, leveraging the latest technology to stay connected and collaborative. We prioritize a positive and inclusive company culture that promotes open communication, respect, and empathy. As a member of our team, you will be part of a dynamic and supportive community that values your contributions and well-being. **Compensation, Perks, and Benefits:** We offer a competitive hourly rate of $22.15 - $32.40 USD per hour, depending on experience. In addition to a competitive salary, we offer: • Flexible work arrangements that support work-life balance. • Ongoing training and development programs to enhance your skills and knowledge. • Opportunities for career advancement and professional growth. • Collaborative and dynamic work environment that fosters innovation and creativity. • Access to the latest technology and tools to support your work. **How to Apply:** If you are a customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for the Remote Text Chat Specialist role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job