**Experienced Customer Support Specialist – Technical Issue Resolution for Samsung Clients at blithequark**

Are you passionate about delivering exceptional customer experiences and resolving technical issues with finesse? Do you thrive in a dynamic, remote work environment where no two days are the same? Look no further! blithequark, a leading global business outsourcing company, is seeking a highly skilled and multilingual Customer Support Specialist to join our Samsung team. **About blithequark** blithequark is a global business outsourcing company that partners with industry leaders like Samsung to provide top-notch customer service, financial management, and other business process solutions. As a valued member of our team, you'll be employed by blithequark but will have the opportunity to work closely with Samsung, a renowned technology industry leader. Our company culture is built on a foundation of equality, respect, and inclusivity, and we're committed to creating a work environment that's free from discrimination and harassment. **The Role** As a Customer Support Specialist in our Samsung team, you'll play a critical role in delivering exceptional customer experiences and resolving technical issues for Samsung's clients. Your primary responsibilities will include: * Answering incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers * Developing efficient and satisfying solutions to customer inquiries, ensuring that every interaction is a positive one * Treating customers with respect, following company policies and procedures, and upholding the highest standards of customer service * Collaborating with our team to resolve complex technical issues and provide innovative solutions to customers **Requirements** To succeed in this role, you'll need to possess: * Fluency in Lithuanian (C1) and a good command of Russian and English (B2) * Previous experience in customer service, preferably in a call center environment (although training and coaching will be provided to help you excel in your role) * Excellent communication and problem-solving skills, with the ability to think critically and creatively * A strong passion for delivering exceptional customer experiences and resolving technical issues with finesse * A flexible and adaptable approach to work, with the ability to work varied shifts from Monday to Friday, between 09:00 and 19:00 **What We Offer** As a valued member of our team, you'll enjoy: * A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00 * An hourly rate of €8.03 to €8.56 (during the trial period and after) * Performance-based bonuses, recognizing your hard work and dedication * A supportive team, with fantastic colleagues and managers, as well as real opportunities to grow in your career * A comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in your role * A dynamic and inclusive work environment, where diversity and equality are valued and celebrated **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills and knowledge. As a Customer Support Specialist, you'll have access to: * Ongoing training and coaching, designed to help you develop your technical and soft skills * Opportunities to take on new challenges and responsibilities, as you grow and develop in your role * A comprehensive benefits package, including health insurance, paid time off, and other perks * A dynamic and inclusive work environment, where diversity and equality are valued and celebrated **Work Environment and Company Culture** At blithequark, we're proud of our company culture, which is built on a foundation of equality, respect, and inclusivity. We're committed to creating a work environment that's free from discrimination and harassment, where every employee feels valued, respected, and supported. Our team is diverse, dynamic, and passionate about delivering exceptional customer experiences, and we're excited to welcome you to our community! **Compensation, Perks, and Benefits** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * A competitive hourly rate of €8.03 to €8.56 (during the trial period and after) * Performance-based bonuses, recognizing your hard work and dedication * A comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in your role * A dynamic and inclusive work environment, where diversity and equality are valued and celebrated * A comprehensive benefits package, including health insurance, paid time off, and other perks **How to Apply** If you're passionate about delivering exceptional customer experiences and resolving technical issues with finesse, we'd love to hear from you! To apply for this exciting opportunity, please submit your application through our website. Our recruitment process consists of an initial phone call with our recruiter, a Teams interview, and finally, a reference check. We look forward to welcoming you to our team! **Start Date:** As soon as possible during September, 2024 **Location:** Work from home in Lithuania **Employment Type:** Permanent, with a 3-month trial period **Working Hours:** Monday to Friday, various shifts between 09:00 and 19:00 (8.5 hours/shift) **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to creating a work environment that's free from discrimination and harassment. We're proud to be united as one team, one company, globally, and we're committed to equal employment opportunities for all candidates. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. **Apply Now!** Ready to take the next step in your career? Apply now through our website, and let's work together to deliver exceptional customer experiences and resolve technical issues with finesse! Apply for this job