Experienced Customer Support Specialist – Technical Support and Client Relations Expert for Innovative SaaS Platform

Welcome to blithequark At blithequark, we're passionate about providing innovative solutions to the sports industry. Our SaaS platform is designed to manage, assign, and pay sports officials, making it easier for referee/umpire associations and sports leagues to operate efficiently. With over 50,000 referees and umpires worldwide using our platform, we're committed to delivering exceptional support to our customers. As a growing company, we're excited to expand our team with a talented Customer Support Specialist who shares our passion for excellence. About the Role As a Customer Support Specialist at blithequark, you will play a vital role in ensuring our customers receive outstanding support. You will be responsible for responding to technical support tickets, developing our knowledge base, and providing top-notch customer service via email, phone, and Zoom web conferences. If you're a self-motivated individual with a passion for helping others and a knack for problem-solving, we'd love to hear from you. Key Responsibilities Respond to and handle technical support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions. Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials. Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how blithequark can improve the user experience. Troubleshoot technical issues within the system and solve problems as they arise. Requirements To succeed in this role, you'll need to possess the following skills and qualities: Autonomy : You're a self-starter who can work independently with minimal guidance or oversight. Attention to Detail : You're thorough and accurate when reading, interpreting, and performing tasks. Client Relations/Customer Service : You enjoy providing great service to our customers and have a passion for building strong relationships. Communication : You're fluent in English and can effectively listen and share knowledge and information with others, using proper spelling and grammar. Problem-Solving Skills : You use critical thinking skills to work through the details of a problem to reach a solution. Resourcefulness : You can creatively handle new situations or difficulties skillfully and promptly. Taking Initiative + Self-Driven : You can see an opportunity or need and act upon it without being asked or told, and you're motivated to make things happen. Working Hours and Location This is a full-time contract position, with an expected workload of approximately 35 hours per week. You'll need to be located in the Pacific, Mountain, Central, or Eastern time zones, and at least half of your work time should be scheduled within Eastern time working hours of 9am-5pm, Monday-Friday. Please note that this position is not eligible for work visa sponsorship. Benefits At blithequark, we offer a competitive compensation package and a range of benefits, including: USD $25/hour Flexible schedule No expectations for evening or weekend work Fully remote position – you just need a laptop and reliable Internet access Required Education and Experience To be considered for this role, you'll need: A minimum formal education of high school diploma or GED Intermediate computer knowledge, including the use of web apps in general, and understanding web technology from an end-user's perspective Ability to independently learn and implement new technologies quickly Preferred Education and Experience Previous experience handling technical support for a SaaS company is highly preferred. If you have a passion for delivering exceptional customer support and a knack for problem-solving, we'd love to hear from you. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Support Specialist, you'll have the opportunity to: Develop your technical skills and knowledge of our SaaS platform Improve your problem-solving and critical thinking skills Enhance your communication and customer service skills Work with a talented team of professionals who are passionate about delivering exceptional support Work Environment and Company Culture At blithequark, we're proud of our company culture, which is built on the values of excellence, innovation, and customer satisfaction. As a remote team, we're committed to creating a collaborative and supportive work environment that allows our team members to thrive. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional support and making a difference in the sports industry. Conclusion If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we'd love to hear from you. Please submit your application through our online job application form, and we'll be in touch to discuss this exciting opportunity further. Don't miss out on the chance to join our team and make a difference in the sports industry. Apply now and take the first step towards an exciting and rewarding career with blithequark! Apply for this job