**Experienced Customer Team Member – Retail Store Operations and Customer Service**

At blithequark, we're on a mission to revolutionize the way we shop and interact with our communities. As a Customer Team Member, you'll be at the forefront of this revolution, providing exceptional customer service and helping us deliver a seamless shopping experience. If you're passionate about making a difference and working in a dynamic, fast-paced environment, we want to hear from you. **About blithequark** blithequark is a leading retailer with a rich history of innovation and community involvement. For over 175 years, we've been committed to making things fairer for our members and their communities. We believe in taking care of our colleagues and providing them with the support and resources they need to succeed. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers and making a positive impact on the world around us. **Job Summary** We're looking for experienced Customer Team Members to join our team at blithequark. As a Customer Team Member, you'll be responsible for providing exceptional customer service, working collaboratively with your colleagues to deliver a great shopping experience, and contributing to the overall success of our store. If you have a genuine care for the needs of customers and members, great people skills, and a positive approach to change and problem-solving, we want to hear from you. **Key Responsibilities** As a Customer Team Member, you'll be responsible for: * Providing friendly and thoughtful service to our customers, responding to their queries, and championing Co-op products and Membership * Working collaboratively with your colleagues to solve problems for customers and members, and making sure the store is safe and legal * Helping to introduce new products and services, and making changes feel natural by sharing experiences with your colleagues * Supporting your local community by getting involved in all kinds of activities and events * Maintaining a clean and organized store environment, including re-stocking shelves and cleaning up spillages **Essential Qualifications** To be successful as a Customer Team Member, you'll need: * A genuine care for the needs of customers and members * Great people skills, with the ability to build positive relationships with customers and colleagues * A positive approach to change and problem-solving * The flexibility to work a range of different shifts, including night shifts **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Previous experience in a retail or customer-facing role * Knowledge of Co-op products and services * Ability to work independently and as part of a team * Basic math skills and ability to handle cash and operate a till **Skills and Competencies** To succeed as a Customer Team Member, you'll need: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Basic math skills and ability to handle cash and operate a till * Ability to lift and move stock, and stand for long periods of time * Basic computer skills and ability to use a till and other retail systems **Career Growth Opportunities and Learning Benefits** As a Customer Team Member, you'll have the opportunity to develop your skills and knowledge, and progress to more senior roles within the company. We offer a range of training and development programs, including: * Full, paid training provided to help you develop your skills and knowledge * Opportunities for career progression and advancement * Access to virtual healthcare services for you and your family * 31 days holiday (including bank holidays, pro rata for part-time colleagues) * Pension scheme with up to 10% employer contributions * Wagestream – a money management app giving you access to a percentage of your pay as you earn it **Work Environment and Company Culture** As a Customer Team Member, you'll work in a fast-paced, dynamic environment that's always changing. You'll be part of a friendly team that's dedicated to helping our customers and making a positive impact on the world around us. We believe in taking care of our colleagues and providing them with the support and resources they need to succeed. **Compensation, Perks, and Benefits** As a Customer Team Member, you'll receive: * £16.80 per hour including night shift premium * 22.5 hours per week + regular overtime, 6 month temporary contract, part-time * Working pattern: Night shift to cover 10pm - 6am, 3 nights per week. To be discussed at interview. * 31 days holiday (including bank holidays, pro rata for part-time colleagues) * Pension scheme with up to 10% employer contributions * Wagestream – a money management app giving you access to a percentage of your pay as you earn it * 30% discount on all Co-op products in-store plus 10% discounts on all other brands * Virtual healthcare services for you and your family * 24/7 employee assistance service * Full, paid training and dedicated support for your personal development and career progression * Rota shared three weeks in advance and accessible on your phone * Cycle-to-work scheme **Building an Inclusive Workplace** We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve. **Disability Confident Scheme** We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. **How to Apply** If you're passionate about making a difference and working in a dynamic, fast-paced environment, we want to hear from you. Please apply through our website, and don't forget to complete the two online assessments as part of the application process. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date. Apply for this job