Experienced Customer Technical Service Representative for Pet Food Division – Remote Technical Support and Customer Relationship Management

Introduction to blithequark At blithequark, we pride ourselves on being a leader in the packaging and printing industry, as well as a top educational publishing group in North America. With a rich history dating back to 1976, we have been driving innovation and cultivating a sense of belonging for all our employees. Our company is built on a foundation of expertise, teamwork, and a commitment to creating a responsible and united world. We are now seeking a highly skilled and experienced Customer Technical Service Representative to join our Pet Food division, where you will play a vital role in providing technical support and building strong relationships with our customers. Job Overview As a Customer Technical Service Representative at blithequark, you will serve as the primary technical contact for our customers, providing process assistance, material support, and technical problem resolution to ensure the efficient runability of our products in customer facilities. You will work closely with our sales team to respond to customer issues, manage relationships, and recommend product options to meet customer needs. Your expertise will be instrumental in troubleshooting and analyzing materials, documenting customer issues and resolutions, and testing samples to identify additional opportunities. Key Responsibilities Act as a liaison between blithequark customers and manufacturing plants, providing technical support and assistance with product materials and machine parameters Interface with customers and their employees to provide process assistance, respond to requests for problem resolution, and troubleshoot potential issues Work closely with the sales team to respond to customer issues, manage relationships, and recommend product options to meet customer needs Troubleshoot and analyze materials for customers, documenting issues and resolutions, and testing samples to identify additional opportunities Install, set up, and provide training on blithequark packaging equipment, as well as perform general preventative maintenance and audit, troubleshoot, and repair equipment as needed Travel up to 70% as needed to provide on-site support and training to customers Other duties as assigned to support the growth and success of blithequark Essential Qualifications To be successful in this role, you will need to possess a strong foundation in packaging, engineering, or a related field, with a minimum of 5-10 years of experience in flexible packaging production, maintenance, or packaging machine production. A Bachelor's degree in packaging, engineering, or a comparable field is preferred. You should also have experience in the flexible packaging industry, particularly in meat, cheese, or pet food packaging, as well as knowledge of printing and converting industry equipment. Preferred Qualifications Previous experience in a manufacturing organization, with a strong understanding of the flexible packaging process from film production through packaging and shipping of finished products Computer skills, including report writing and Microsoft Office, with the ability to troubleshoot packaging machine and flexible film interaction and mechanical issues Strong mechanical aptitude, with experience in machine breakdowns and upset conditions Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders Skills and Competencies To excel in this role, you will need to possess a unique combination of technical, business, and interpersonal skills, including: Strong technical knowledge of packaging equipment, materials, and processes Excellent problem-solving and troubleshooting skills, with the ability to analyze complex issues and develop effective solutions Strong communication and interpersonal skills, with the ability to build trust and rapport with customers and internal stakeholders Ability to work independently and as part of a team, with a strong sense of initiative and self-motivation Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for training, education, and career advancement. As a Customer Technical Service Representative, you will have access to a range of learning and development programs, including: Comprehensive training on blithequark products, equipment, and processes Opportunities for professional development and career advancement within the company Access to industry conferences, seminars, and workshops to stay up-to-date on the latest trends and technologies A supportive and collaborative work environment, with a strong sense of teamwork and camaraderie Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture, with a strong focus on teamwork, collaboration, and employee well-being. Our employees enjoy a range of benefits, including: A comprehensive benefits package, including group insurance, paid maternity/paternity leave, and educational reimbursement A dynamic and supportive work environment, with a strong sense of teamwork and camaraderie Opportunities for professional development and career advancement within the company A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace for all employees Compensation and Perks As a Customer Technical Service Representative at blithequark, you will enjoy a competitive salary and benefits package, including: A comprehensive benefits package, including group insurance, paid maternity/paternity leave, and educational reimbursement A dynamic and supportive work environment, with a strong sense of teamwork and camaraderie Opportunities for professional development and career advancement within the company A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace for all employees Supplier discounts on various products, as well as a range of other perks and benefits Conclusion If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for the Customer Technical Service Representative role at blithequark. With a strong focus on teamwork, collaboration, and employee well-being, we offer a dynamic and supportive work environment that is committed to the growth and development of our employees. Join our team and become part of a company that is driving innovation and creating a responsible and united world. Apply for this job