**Experienced Data Entry Specialist – Remote Operations Agent for arenaflex**

As a leading player in the airline industry, arenaflex is committed to providing exceptional customer experiences and innovative solutions that connect people to what matters most in their lives. We're seeking a highly skilled and motivated Data Entry Specialist to join our remote operations team as an Operations Agent – MSP. This is an exciting opportunity to be part of a dynamic and inclusive organization that values diversity, equity, and inclusion. **About arenaflex** arenaflex is a private company that operates in the airline industry, providing a range of services to customers across the United States. Our mission is to deliver friendly, reliable, and affordable air travel experiences that exceed our customers' expectations. We're committed to creating a workplace culture that is inclusive, supportive, and empowering, where our employees can grow and thrive. **Job Responsibilities** As an Operations Agent – MSP, you will be responsible for providing exceptional customer service to arenaflex clients, handling a variety of tasks, and working in a fast-paced and dynamic environment. Your primary duties will include: * Providing friendly and courteous support to clients, responding to their inquiries, and resolving issues in a timely and professional manner * Working in a helpful spirit to ensure the success of our organization * Handling client requests for assistance, including tagging and registration, boarding, baggage handling, reservations, and resolving related issues and complaints * Managing cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets * Calculating charges, making change, and balancing daily transactions * Inspecting baggage and freight, answering phone calls to provide information to guests, paging clients, resolving issues or complaints, and assisting on a case-by-case basis * Managing overbooked clients due to oversells, delayed or canceled flights, lost, delayed, or damaged baggage * Resolving such issues quickly and in accordance with established organization rules * Providing current and accurate information, schedules, reservations, flight arrival/departure information, and answering general questions from clients and other guests at the airport * Completing forms and reports as required by the organization * Writing anomaly and complaint reports as needed * Performing other work duties as directed by Representative's Chiefs **Essential Qualifications** To be successful in this role, you will need: * The ability to type and use a computer keyboard with sufficient speed to meet the needs of the job * The ability to understand reports, follow directions, learn and understand tagging techniques, rules, and guidelines * The ability to work with others as part of a team, meet the public, and work under stressful circumstances * The ability to complete the Client Service Specialist training program with an 80% or higher average and an assessment period * Knowledge of hazardous situations and the ability to handle crises as needed * The ability to work under close time constraints to achieve rapid turnarounds of aircraft * The ability to maintain a well-groomed appearance in accordance with the Ground Activities Worker Handbook and Work Agreement * The ability to perform all job duties within a confined space * The ability to communicate verbally by phone, in person, and on public address systems effectively * Good written and oral communication skills * The ability to convey information and directions verbally or via radio equipment **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience in a customer-facing role, preferably in the airline industry * Knowledge of airline operations, including tagging and registration, baggage handling, and reservations * Familiarity with computerized retail location systems and other airline software * Ability to work in a fast-paced and dynamic environment * Strong problem-solving and conflict resolution skills * Ability to work independently and as part of a team * Strong communication and interpersonal skills **Education and Experience** * No formal education requirement * No experience requirement **Certifications and Licenses** * Must be able to obtain a SIDA identification and meet all local airport requirements * May be required by Station Initiative to obtain a Customs Seal and meet all requirements to work international flights **Physical Abilities** * Must be able to lift and move objects up to 70 pounds consistently and frequently lift or move loads of 40 to 50 pounds onto raised surfaces * Must be able to climb, bend, stoop, and stand consistently and for extended periods * Must be able to wear approved garb **Other Abilities** * Must maintain a well-groomed appearance in accordance with organization appearance standards as described in established rules * Must be a U.S. citizen or have approval to work in the U.S. as defined by the Immigration Reform and Control Act of 1986 * Must be at least 18 years old * Must be able to follow organization participation standards as described in established rules * Ability to work shift work and overtime * Unknown language abilities are desirable, but not required **Compensation and Benefits** * Competitive hourly pay rate, with the opportunity for future increases based on relevant collective bargaining agreement pay scale * Valuable opportunities for extra time and shift charges * Benefits you'll love: + Fly free of charge, as an honor, on any open seat on every Southwest flight (your qualified dependents as well) + arenaflex will assist with financing your Retirement Investment funds Plan with Organization commitments up to 9.3% of your qualified earnings + Potential for yearly Profit Sharing commitment in the arenaflex Retirement Reserve funds Plan - when arenaflex benefits, you profit + Cutthroat medical coverage for yourself and your qualified dependents (including pets) + arenaflex offers health plan inclusion choices that begin from the absolute first day of work. You will have 30 days to choose and sign up for your health plan with inclusion retroactively accessible to your most memorable day of work. **How to Apply** If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about arenaflex and our culture. To apply, please submit your application through our online portal at [insert online portal URL]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. We are committed to creating a workplace culture that is inclusive, supportive, and empowering, where our employees can grow and thrive. We welcome candidates with diverse backgrounds, experiences, and perspectives. Apply for this job