**Experienced Delivery Station Customer Service Associate – Last-Mile Logistics and Customer Experience Expert**

At arenaflex, our mission is to revolutionize the way we deliver exceptional customer experiences, and we're looking for talented individuals to join our team as Delivery Station Customer Service Associates. As a key player in our last-mile logistics operations, you'll be at the forefront of ensuring our customers receive their packages on time, as promised. With a passion for delivering outstanding customer service, you'll connect with our customers every day, providing real-time support and resolving issues efficiently. **About arenaflex** arenaflex is a leading innovator in the logistics industry, committed to exceeding customer expectations through best-in-class customer support and services. Our team is dedicated to making a positive impact on our customers' lives, and we're always looking for talented individuals who share our passion for delivering exceptional experiences. **A Day in the Life** As a Delivery Station Customer Service Associate, you'll be based at one of our state-of-the-art last-mile delivery warehouses, where you'll work closely with our warehouse teams, delivery partners, and customers to ensure seamless delivery experiences. Your day will be filled with: * Communicating with customers directly in-person, via phone, and email to resolve issues and provide support * Empathizing with and prioritizing customer needs to deliver exceptional service * Upholding arenaflex values and respecting every customer interaction * Resolving issues and setting appropriate expectations with customers * Clearly understanding and responding to customer issues in a timely and effective manner * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the best possible customer outcome * Making quick and effective decisions on behalf of the customer **Key Responsibilities** As a Delivery Station Customer Service Associate, you'll be responsible for: * Communicating with customers directly in-person, via phone, and email * Empathizing with and prioritizing customer needs * Upholding arenaflex values and respecting every customer * Resolving issues and setting appropriate expectations with customers * Clearly understanding and responding to customer issues * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the best possible customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule **Performing the Following Tasks, With or Without Reasonable Accommodation** * Carry, lift, push, and pull up to 49 pounds * Frequently push, pull, squat, bend, and reach * Stand and walk during shifts lasting up to 12 hours * Work in an environment where the noise level varies and can be loud (hearing protection will be provided) * Work in an environment where the temperature may vary due to outside weather conditions and is not controlled **About the Team** Our Customer Service team is dedicated to delivering exceptional customer experiences, and we're always looking for talented individuals who share our passion for making a positive impact on our customers' lives. As a Delivery Station Customer Service Associate, you'll be part of a dynamic team that's committed to reducing customer effort and providing expert insights into our customers' most complex issues. **Basic Qualifications** * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools **Preferred Qualifications** * Bachelor Degree or equivalent work-related experience * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **arenaflex is an Equal Opportunity Employer** arenaflex is committed to a diverse and inclusive workplace, and we're an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website. **Join the arenaflex Team** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Delivery Station Customer Service Associate, you'll have the chance to develop your skills and expertise, work with a talented team, and make a positive impact on our customers' lives. **Apply Now** To apply for this role, please visit our website and submit your application. We look forward to hearing from you! ```html About arenaflex arenaflex is a leading innovator in the logistics industry, committed to exceeding customer expectations through best-in-class customer support and services. Our team is dedicated to making a positive impact on our customers' lives, and we're always looking for talented individuals who share our passion for delivering exceptional experiences. A Day in the Life As a Delivery Station Customer Service Associate, you'll be based at one of our state-of-the-art last-mile delivery warehouses, where you'll work closely with our warehouse teams, delivery partners, and customers to ensure seamless delivery experiences. Your day will be filled with: Communicating with customers directly in-person, via phone, and email to resolve issues and provide support Empathizing with and prioritizing customer needs to deliver exceptional service Upholding arenaflex values and respecting every customer interaction Resolving issues and setting appropriate expectations with customers Clearly understanding and responding to customer issues in a timely and effective manner Consistently composing grammatically correct, concise, and accurate written responses to customer issues Approaching problems logically and with good judgment to ensure the best possible customer outcome Making quick and effective decisions on behalf of the customer Key Responsibilities As a Delivery Station Customer Service Associate, you'll be responsible for: Communicating with customers directly in-person, via phone, and email Empathizing with and prioritizing customer needs Upholding arenaflex values and respecting every customer Resolving issues and setting appropriate expectations with customers Clearly understanding and responding to customer issues Consistently composing grammatically correct, concise, and accurate written responses to customer issues Approaching problems logically and with good judgment to ensure the best possible customer outcome Making quick and effective decisions on behalf of the customer Working a flexible Full-Time (40+ hours per week) schedule Performing the Following Tasks, With or Without Reasonable Accommodation You'll be required to: Carry, lift, push, and pull up to 49 pounds Frequently push, pull, squat, bend, and reach Stand and walk during shifts lasting up to 12 hours Work in an environment where the noise level varies and can be loud (hearing protection will be provided) Work in an environment where the temperature may vary due to outside weather conditions and is not controlled About the Team Our Customer Service team is dedicated to delivering exceptional customer experiences, and we're always looking for talented individuals who share our passion for making a positive impact on our customers' lives. As a Delivery Station Customer Service Associate, you'll be part of a dynamic team that's committed to reducing customer effort and providing expert insights into our customers' most complex issues. Basic Qualifications You'll need to have: High School or equivalent diploma Previous experience in Customer Service Ability to effectively prioritize work time to ensure efficiency Experience with Windows Operating Systems and Microsoft Outlook Familiarity with multiple web browsers, data base searching, and instant messenger tools Preferred Qualifications We're looking for individuals with: Bachelor Degree or equivalent work-related experience Proficiency in verbal and written communication skills Experience in understanding performance metrics and developing them to measure progress against key performance indicators Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand arenaflex is an Equal Opportunity Employer arenaflex is committed to a diverse and inclusive workplace, and we're an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website. Join the arenaflex Team If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Delivery Station Customer Service Associate, you'll have the chance to develop your skills and expertise, work with a talented team, and make a positive impact on our customers' lives. Apply Now To apply for this role, please visit our website and submit your application. We look forward to hearing from you! ``` Apply for this job