**Experienced Delivery Station Customer Service Associate – Last-Mile Logistics Support**

At arenaflex, our mission is to revolutionize the way we deliver customer experiences, and we're looking for talented individuals to join our team as Delivery Station Customer Service Associates. As a key player in our last-mile logistics operations, you'll be at the forefront of ensuring our customers receive their packages on time, as promised. With a passion for delivering exceptional customer service, you'll be the face of arenaflex, connecting with customers, resolving issues, and making a real impact on their lives. **About arenaflex** arenaflex is a leader in the logistics industry, dedicated to providing best-in-class customer support and innovative solutions to meet the evolving needs of our customers. With a commitment to customer-centricity, we strive to exceed expectations and make a lasting impression on every interaction. As a Delivery Station Customer Service Associate, you'll be part of a dynamic team that's shaping the future of logistics and customer experience. **Key Responsibilities** As a Delivery Station Customer Service Associate, you'll be responsible for: * Communicating with customers directly in-person, via phone, and through email to ensure their needs are met and exceeded * Empathizing with and prioritizing customer needs to provide personalized support * Upholding company values and respecting every customer interaction * Resolving issues and setting appropriate expectations with customers to ensure a positive experience * Clearly understanding and responding to customer issues in a timely and accurate manner * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the best possible customer outcome * Making quick and effective decisions on behalf of the customer to ensure their satisfaction * Working a flexible Full-Time (40+ hours per week) schedule to meet the demands of our last-mile logistics operations **Performing the Following Tasks** * Carry, lift, push, and pull up to 49 pounds to ensure efficient movement of packages * Frequently push, pull, squat, bend, and reach to navigate the warehouse environment * Stand and walk during shifts lasting up to 12 hours to maintain a high level of productivity * Work in an environment where the noise level varies and can be loud (hearing protection will be provided) * Work in an environment where the temperature may vary due to outside weather conditions and is not controlled **A Day in the Life** As a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Whether it's rescheduling a delivery or resolving a delivery issue, you'll be the go-to expert for our customers. With your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses, you'll develop logistical and customer expertise that sets arenaflex apart. **About the Team** Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis, and customer retention. The CS team is always looking for ways to make arenaflex's customer service even better, and we need excellent people to make that happen. **Requirements** * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, database searching, and instant messenger tools * Bachelor's Degree or equivalent work-related experience * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **Essential Skills and Competencies** * Excellent communication and interpersonal skills to effectively interact with customers and colleagues * Strong problem-solving and analytical skills to resolve customer issues and improve processes * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong attention to detail and organizational skills to maintain accurate records and ensure efficient operations * Ability to work collaboratively as part of a team to achieve common goals and objectives * Strong customer service skills to provide personalized support and exceed customer expectations **Career Growth Opportunities and Learning Benefits** As a Delivery Station Customer Service Associate, you'll have the opportunity to develop your skills and expertise in customer service, logistics, and operations. With arenaflex, you'll have access to a range of training programs, mentorship opportunities, and career development resources to help you grow and succeed in your role. You'll also have the chance to work with a diverse team of professionals who are passionate about delivering exceptional customer experiences. **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on a foundation of customer-centricity, innovation, and teamwork. We offer a range of benefits and perks to support our employees' physical and mental health, including access to on-site fitness centers, employee assistance programs, and flexible work arrangements. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of logistics and customer service, apply now to become a Delivery Station Customer Service Associate at arenaflex. Apply for this job