**Experienced Delivery Station Customer Service Associate – Logistics and Customer Experience Expert**

At arenaflex, our mission is to be Earth's most customer-centric company, and we're looking for talented individuals to join our team as Delivery Station Customer Service Associates. As a key member of our logistics team, you will play a vital role in ensuring our customers receive their packages on time, as promised. You will be the face of arenaflex, providing exceptional customer service, resolving issues, and exceeding customer expectations. **About arenaflex** arenaflex is a leading e-commerce company that is revolutionizing the way people shop and receive their packages. Our commitment to innovation, customer satisfaction, and employee development has made us one of the most successful companies in the world. As a Delivery Station Customer Service Associate, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. **Key Responsibilities** As a Delivery Station Customer Service Associate, you will be responsible for: * Communicating with customers directly in-person, via phone, and via email to resolve issues and provide accurate information about their packages. * Empathizing with and prioritizing customer needs to ensure a positive experience. * Upholding company values and respecting every customer, regardless of their situation. * Resolving issues and setting appropriate expectations with customers in a timely and professional manner. * Clearly understanding and responding appropriately to the issues that customers present, using logical and sound judgment. * Consistently composing grammatically correct, concise, and accurate written responses to customer issues. * Approaching problems logically and with good judgment to ensure the appropriate customer outcome. * Making quick and effective decisions on behalf of the customer. * Working a flexible Full-Time (40+ hours per week) schedule. **Performing the Following Tasks, With or Without Reasonable Accommodation** * Carry, lift, push, and pull up to 49 pounds. * Frequently push, pull, squat, bend, and reach. * Stand and walk during shifts lasting up to 12 hours. * Work in an environment where the noise level varies and can be loud (hearing protection will be provided). * Work in an environment where the temperature may vary due to outside weather conditions and is not controlled. **A Day in the Life** You will be based at one of our last-mile delivery warehouses, where arenaflex's leading logistics system operates. As orders are dispatched and delivered, you will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Where a customer needs to reschedule a delivery, you will inform our delivery partners. Where you notice a delivery issue, you will get to work resolving it straight away, so that our customers get a great experience every time without having to contact arenaflex. **Operating at the Heart of arenaflex's Logistics** You will develop logistical and customer expertise that sets arenaflex apart. You will connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. **About the Team** Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. **Basic Qualifications** * High School or equivalent diploma. * Previous experience in Customer Service. * Ability to effectively prioritize work time to ensure efficiency. * Experience with Windows Operating Systems and Microsoft Outlook. * Familiarity with multiple web browsers, data base searching, and instant messenger tools. **Preferred Qualifications** * Bachelor Degree or equivalent work-related experience. * Proficiency in verbal and written communication skills. * Experience in understanding performance metrics and developing them to measure progress against key performance indicators. * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand. **Compensation and Benefits** arenaflex is committed to a diverse and inclusive workplace. arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our career site at to submit your application. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply for this job