Experienced Digital Channel Support Associate - Delivering Exceptional Customer Service and Driving Digital Adoption through Innovative Strategies and Solutions

Introduction to arenaflex arenaflex is a leading innovator in the financial services industry, committed to providing cutting-edge solutions and exceptional customer experiences. As a dynamic and forward-thinking organization, we are dedicated to fostering a culture of innovation, collaboration, and continuous learning. Our team is passionate about leveraging technology to drive business growth, improve customer engagement, and stay ahead of the curve in the ever-evolving digital landscape. We are now seeking an experienced and highly motivated Associate, Remote Network (Chat) to join our team in Bayamón, PR, and play a key role in driving the adoption of digital channels among our customers. Job Overview The Associate, Remote Network (Chat) will be responsible for delivering proactive and dynamic customer service, supporting the development of digital channels adoption strategies, and providing expert guidance to personnel on the latest digital channels capabilities. This is an exciting opportunity for a talented and ambitious professional to join our team and contribute to the growth and success of arenaflex. As a key member of our team, you will have the opportunity to work on-site in Bayamón, PR, and collaborate with cross-functional teams to drive business results and improve customer experiences. Key Responsibilities Deliver exceptional customer service, demonstrating a positive and helpful attitude toward internal and external customers Refer customers to digital channel options according to their needs, providing personalized support and guidance Support the definition and development of digital channels adoption strategies for existing and new clients, leveraging industry insights and best practices Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption, ensuring seamless implementation and execution Apply gained insights and data to create pitch-perfect digital briefs and customer journeys, driving business growth and improving customer engagement Stay up-to-date on current and future arenaflex digital channels capabilities, providing expert guidance and support to personnel Participate in presentations as an expert in the digital channels arena, showcasing thought leadership and industry expertise Participate in testing processes as part of the development of new digital tools, ensuring seamless integration and optimal performance Support the generation of continuous motivation, contests, and initiatives to achieve results, fostering a culture of innovation and collaboration Support the preparedness of processes, communications, guided facts sheets, or any necessary documentation to serve as tools for branches, ensuring operational excellence and efficiency Essential Qualifications Bachelor's degree in Business Administration with a major in finance or a related field, preferable Two (2) years of experience in a financial services company or related work of management, required Excellent knowledge of industry operating policies, procedures, and regulations (state and federal) Excellent analytical skills to determine critical issues and areas in need of improvement, with the ability to find creative solutions Excellent written and verbal communication skills, with a demonstrated ability to create processes and procedures, lead projects, and communicate results Fully bilingual - English and Spanish (written and verbal), required Proficiency in MS Office (Word, Excel, Outlook), reporting systems, and other business applications, required Preferred Qualifications Experience in digital channel development and implementation, with a strong understanding of industry trends and best practices Proven track record of driving business growth and improving customer engagement through digital channels Strong project management skills, with the ability to lead cross-functional teams and drive results-oriented projects Excellent problem-solving skills, with the ability to analyze complex issues and develop creative solutions Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth, development, and continuous learning. As an Associate, Remote Network (Chat), you will have access to a range of training and development programs, including: Comprehensive onboarding program, designed to ensure a smooth transition into your new role Ongoing training and development opportunities, including workshops, webinars, and conferences Mentorship programs, providing guidance and support from experienced professionals Opportunities for career advancement, with a clear path for professional growth and development Work Environment and Company Culture arenaflex is a dynamic and innovative organization, committed to fostering a culture of collaboration, creativity, and continuous learning. Our work environment is fast-paced and exciting, with a focus on driving business results and improving customer experiences. We offer a range of benefits and perks, including: Competitive salary and benefits package, designed to attract and retain top talent Opportunities for flexible working arrangements, including remote work options Comprehensive health and wellness programs, including fitness classes, mental health support, and employee assistance programs Recognition and reward programs, celebrating employee achievements and contributions Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range of $50,000 - $70,000 per year, depending on experience and qualifications. We also offer a range of benefits and perks, including: Comprehensive health insurance, including medical, dental, and vision coverage 401(k) retirement plan, with employer matching contributions Paid time off, including vacation days, sick leave, and holidays Opportunities for professional development and growth, including training and education programs Conclusion If you are a motivated and ambitious professional, looking for a challenging and rewarding role in a dynamic and innovative organization, we encourage you to apply for the Associate, Remote Network (Chat) position at arenaflex. With a strong focus on digital channel development and customer engagement, this role offers a unique opportunity to drive business growth and improve customer experiences. Don't miss out on this exciting opportunity to join our team and contribute to the success of arenaflex. Apply now and take the first step towards a rewarding and challenging career in the financial services industry. 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