Experienced Digital Media Operations Leader – Client Service Management and Team Leadership for arenaflex's Innovative Advertising Solutions

Introduction to arenaflex arenaflex is a leading global brand that encompasses a diverse portfolio of world-class entertainment networks, including family favorites, renowned film studios, and popular television brands. Our mission is to deliver exceptional entertainment experiences, drive innovation, and foster meaningful connections with our audiences. As a key player in the media industry, we are committed to excellence, creativity, and community engagement. Our team is passionate about shaping the future of entertainment, and we are looking for talented individuals to join our dynamic and innovative organization. Job Overview We are seeking an experienced and skilled Digital Media Operations Leader to join our Client Service Management team. As a key member of our advertising sales and operations group, you will play a crucial role in delivering exceptional client service, driving revenue growth, and ensuring the successful execution of our advertising campaigns. Your expertise in digital media, team leadership, and operational management will be essential in driving our business forward and exceeding our clients' expectations. Key Responsibilities Lead a team of Digital Media Client Service specialists in supporting assigned sales representatives and clients through all stages of the campaign lifecycle, from planning to invoicing Develop and execute effective media plans that maximize revenue and deliver exceptional client results Allocate team responsibilities, contribute to campaign management, and ensure seamless execution of advertising campaigns Perform all tasks related to campaign management, including inventory forecasting, media plan creation, order entry, trafficking, optimization, reporting, and invoicing Ensure that the Account Manager is fully trained on campaign execution and able to address all related questions and concerns Act as the primary point of contact for any escalations on complex issues or requests related to inventory, ad products, or campaigns Collaborate with Sales, Finance, and Accounting teams to track revenue and ensure accurate financial reporting Investigate and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support teams as needed Evaluate potential ad tech vendor integrations and provide feedback on contract negotiations Design, implement, review, and optimize operational processes that drive quality and efficiency Analyze utilization and performance of digital inventory to develop strategies and products that maximize revenue yield Mentor, train, and develop talent, including onboarding new team members Create and update internal documentation to outline processes and best practices Collaborate with regional teams and act as a local center of excellence for other offices across EMEA Maintain up-to-date knowledge of arenaflex's ad tech stack and ecosystem, and stay informed about industry developments and trends Essential Qualifications Graduate degree or equivalent experience 3+ years of overall experience in the advertising industry, either publisher/agency side or in ad tech Team management experience Expertise in defining and improving processes Highly skilled in negotiating, planning, and managing ad campaigns for display and video across websites, apps, social platforms, and connected TV environments Proven ability in activating campaigns, creating accurate and relevant insights, and optimizing performance Solid understanding of programmatic advertising, technologies that power it, and key vendors in the space Familiarity with general data security and privacy requirements related to digital advertising Able to represent the organization in external meetings and events Media or entertainment brand experience is desirable, as is knowledge of the processes and procedures of a global corporation Essential knowledge of ad serving and ad management systems (e.g., Google Ad Manager), ad server systems (e.g., DV360), and management of Creative Labels and Tracking to support and lead the assigned team Knowledge of Massive activation for digital campaigns and related requirements Preferred Qualifications Bachelor's degree in a relevant field, such as marketing, advertising, or communications 5+ years of experience in digital media, with a focus on advertising operations, sales, or marketing Advanced knowledge of ad tech platforms, including demand-side platforms (DSPs), supply-side platforms (SSPs), and ad exchanges Experience with data analysis and insights tools, such as Google Analytics or similar platforms Strong understanding of the digital media landscape, including trends, technologies, and innovations Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams Skills and Competencies Highly motivated and driven problem solver Exceptional attention to detail, organizational skills, and ability to simultaneously focus on and balance multiple tasks Analytical; able to assess, evaluate, and plan based on results Able to step back and look at situations from a high-level perspective, addressing the immediate challenge and providing long-term solutions Natural team leader and mentor, able to foster a positive, inclusive culture Motivated to excel and hold others accountable for high standards Open to working independently or collaboratively with reports, peers, and senior leaders Revenue-focused, but not at the expense of our people Always centered on our customers and prioritizing the client experience Confident communicator with excellent presentation skills, able to speak on behalf of the team internally and externally Eager to work in a global organization with colleagues across the world Able to navigate the digital advertising industry and maintain relationships with publishers, broadcasters, agencies, advertisers, and tech vendors Comprehensive understanding of digital media and the advertising business, especially video and within EMEA IT savvy across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom) Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. We offer a range of training programs, workshops, and conferences to help you enhance your skills and stay up-to-date with industry trends. Our mentorship program pairs you with experienced professionals who can provide guidance and support throughout your career. We also offer opportunities for career advancement and rotation within the company, allowing you to explore different roles and responsibilities. Work Environment and Company Culture arenaflex is a dynamic and innovative organization that values creativity, diversity, and inclusivity. Our work environment is collaborative, fast-paced, and exciting, with a focus on delivering exceptional results and exceeding client expectations. We prioritize work-life balance and offer a range of benefits and perks to support your well-being and happiness. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to create a positive and supportive community for all employees. Compensation, Perks, and Benefits arenaflex offers a competitive total rewards package that includes salary, health and financial benefits, time-off programs, educational opportunities, and more. Our benefits package is designed to support your overall well-being and provide you with the resources you need to thrive in your career. Some of the benefits we offer include: Career development opportunities Community involvement programs Commuter assistance Exclusive discounts Flexibility @ arenaflex Health insurance and wellbeing programs Childcare options Paid time off Retirement programs Theme park admission Tuition assistance Weekly pay Wellness programs Conclusion If you are a motivated and experienced digital media professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Digital Media Operations Leader, you will play a key role in driving our business forward and delivering exceptional results for our clients. With a competitive total rewards package, opportunities for career growth and development, and a dynamic and innovative work environment, arenaflex is the perfect place to take your career to the next level. Apply now and join our team of talented and passionate professionals who are shaping the future of entertainment. Apply Job! Apply for this job