**Experienced Digital Support Squad Representative – Customer Service and Digital Marketing**

Are you passionate about helping people find what they're looking for online? Do you enjoy responding to social media DMs, watching sale conversions come in after interacting with customers, and thoughtfully responding to online reviews? If so, we've got a job that's perfect for you! arenaflex is a rapidly expanding 20+ person Shopify Expert digital marketing agency based in Toronto (and now expanding across Canada!) that offers a wide range of services, including paid and organic social media, email marketing and automation, website design & development, influencer marketing, branding and design, and customer service. We're looking for a full-time Customer Service Representative, also known as a Digital Support Squad Representative, to join our team and help support our clients across social media engagement and Ecommerce platforms. **About arenaflex** arenaflex was founded in 2015 with a mission to provide top-notch digital marketing services to clients across the world. We've worked with clients in various industry verticals, including skin care, restaurants, home decor, CPGs, vapes, food & drinks, baby products, real estate, accounting, and more. Some of our clients have been featured in prestigious publications like Vogue, Cosmopolitan, Forbes, Business Insider, GOOP, and are sold in major retail chains like Walmart, Target, and Loblaws. We even have a client who hosted the White House Correspondents Dinner! **The Digital Support Squad** The Digital Support Squad is where we promote from. 50% of our Marketing team members have come from the Digital Support Squad, including our Influencer Coordinator, Designer, Copywriter, Account Manager, and Project Manager. We hire DSSRs with the expectation that they will identify which parts of digital marketing they love best, and we facilitate that interest through training, mentorship, hands-on-experience, and eventually, a promotion to the Marketing team. When you land a job at arenaflex, you land a career. **Key Responsibilities** As a Digital Support Squad Representative, you will be responsible for: * Resolving customer issues online through software tools like Gorgias and Aircall * Handling incoming tickets, website chats, and phone calls, responding to social media comments and DMs, and engaging with relevant social communities through proactive engagement efforts * Handling outbound calls on behalf of our clients to engage with customers requiring further sales assistance * Following internal processes and brand voice to respond to all customer inquiries, messages, and concerns, and working with your fellow Digital Support Squad Reps to provide solutions or determine if escalating to the client is necessary * Reporting to the Customer Experience Manager, who managed the DSSR team and will assist with questions, training, and client management * Assisting with developing the brand marketing strategy, in tandem with the arenaflex Marketing team, based on your "in the weeds" knowledge of the client's customer base and community * Supporting the Marketing team with other efforts such as assisting with our "Last Eyes" process to ensure our deliverables go out perfectly, all while exposing you to other areas of digital marketing that may interest you **Requirements** To join our team, you should: * Have at least 1 year experience working in some sort of customer service role (not necessarily online) * Have exceptional interpersonal skills * Have comprehensive writing skills * Have the strategic capacity to make important judgement calls when handling customer service tasks such as providing refunds, reshipments, or calling out a customer's BS (according to client guidelines, of course!) * Love helping people * Also love a casual work environment (even though it's from home, we're still pretty casual!) * Pay exceptional attention to detail and includes the code dssr2024 in your cover letter * You must be able to work days and nights (no overnights) during the week and weekends * BONUS: If you speak French! **What We Offer** As a member of our team, you will get: * Health benefits * Free stuff from our clients * Company events (virtually and in-person, when possible!) * Honestly, just an all-around fun team (it's so cliché, we know, but we truly feel like a family!) * Month-in-advanced schedules (none of that "5 day heads up" like in retail / restaurants!) * The opportunity to build a career in digital marketing **How to Apply** If, after reading the above, this sounds like you, then we want to hear from you! We prefer that you shoot us a note to careers [at] arenaflex [dot] ca with your cover letter and resume. Those candidates will be given priority. **Job Details** * Job Types: Full-time, Permanent * Pay: From $17.20 per hour * Expected hours: 40 per week * Additional pay: Bonus pay, Overtime pay * Benefits: Casual dress, Company events, Dental care, Discounted or free food, Extended health care, Flexible schedule, Vision care, Work from home * Flexible language requirement: French not required * Schedule: 8 hour shift, Day shift, Holidays, Monday to Friday, Night shift, Weekends as needed * Education: Bachelor's Degree (preferred) * Experience: Customer service: 1 year (preferred) * Language: English (required) * Work Location: Remote Apply Job! **Why arenaflex?** arenaflex is a dynamic and innovative company that offers a unique opportunity to build a career in digital marketing. Our team is passionate about helping people find what they're looking for online, and we're committed to providing top-notch services to our clients. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, then arenaflex is the perfect place for you! Apply for this job