Experienced Direct-to-Home Full Time Installation Technician for Smart Home Technology - Berkeley, CA
Unlock Your Potential with Vivint Smart Home, a Leading Smart Home Company Welcome to the forefront of innovation where energy meets home services. At NRG, we're driven by a passion to create a smarter, cleaner, and more connected future. As a subsidiary of NRG, Vivint Smart Home is redefining the home experience with cutting-edge intelligent products and services. We're on a mission to proactively protect and keep our customers connected to their homes, no matter where they are in the world. By joining our team as a Direct-to-Home Full Time Installation Technician, you'll be at the heart of creating smarter, safer, and more sustainable homes. Our Smart Home Pros are the face of our company, providing expert-level installations and services while delivering exceptional customer service. As a trusted professional, you'll act with honesty and integrity, offering customers peace of mind through innovative smart home technology solutions. Key Responsibilities: Earn competitive piece rate pay and enjoy an unlimited commission plan, directly tied to your performance and customer satisfaction. Become an expert in smart home technology through comprehensive training on industry-leading products, ensuring you're always up-to-date with the latest innovations. Manage inventory and assets with a business owner's mentality, optimizing your workflow and resource utilization. Install, service, and troubleshoot state-of-the-art smart home technology in customer homes, providing tailored solutions to simplify their lives. Conduct routine maintenance and inventory checks on company products and equipment, ensuring everything is in top condition. Explain and provide detailed system capabilities and operational instructions to customers, empowering them to get the most out of their smart home technology. Maximize your income potential by identifying opportunities to upsell or cross-sell additional products and services that meet customers' needs. Leverage installation and service appointments to generate leads and drive revenue growth, further expanding our customer base. Essential Qualifications: Exceptional customer service skills, with a proven track record of delivering high-quality service in fast-paced environments. Sales experience and/or field service experience, with a background in construction, electrical work, or other technical fields being a plus but not required. Ability to thrive in a team environment while also working independently with minimal supervision. Willingness to undergo a criminal background check as part of our hiring process. Current valid driver's license and reliable transportation, ensuring you're able to travel to customer locations as needed. Preferred Qualifications: Previous experience in a related field, such as electrical work, construction, or home services. Familiarity with smart home technology and its applications. Strong sales and customer service skills, with a proven ability to upsell and cross-sell products and services. Skills and Competencies: Technical aptitude and problem-solving skills, with the ability to troubleshoot complex issues. Excellent communication and interpersonal skills, with the ability to explain complex concepts to customers. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Physical stamina and ability to work in a fast-paced, dynamic environment. Career Growth Opportunities and Learning Benefits: At Vivint Smart Home, we're committed to helping our team members grow and develop their skills. As a Direct-to-Home Full Time Installation Technician, you'll have access to comprehensive training and ongoing support to ensure your success. You'll also have opportunities to advance to leadership roles or transition into other areas of the company, such as sales or customer service. Work Environment and Company Culture: We're a company that values innovation, teamwork, and customer satisfaction. Our team members are passionate about delivering exceptional service and creating a better future for our customers. As a Direct-to-Home Full Time Installation Technician, you'll be working in a dynamic, fast-paced environment that's both challenging and rewarding. Compensation, Perks, and Benefits: We offer a competitive salary and benefits package, including an unlimited commission plan that rewards your hard work and dedication. You'll also have access to a range of perks, including comprehensive training and ongoing support, opportunities for career advancement, and a dynamic work environment that's always evolving. Physical Demands of the Job: Lift and carry up to 45 lbs. Climb ladders up to 14'. Work in attics and other limited-space areas. Bend, kneel, crouch, and stand for long periods. Participate in a safety culture that prioritizes the well-being of our team members and customers. Join Our Team: If you're a motivated and customer-focused individual with a passion for smart home technology, we want to hear from you. Apply now to become a Direct-to-Home Full Time Installation Technician and take the first step towards a rewarding new career. At Vivint Smart Home, we're committed to creating a diverse and inclusive workplace that's welcoming to all. We're an equal opportunity employer, and we welcome applications from candidates of all backgrounds. Seize this opportunity to make a significant impact. Apply now and join our team of innovative professionals! Apply for this job