Experienced Distribution Customer Service Representative – E-commerce and Logistics Support Specialist at blithequark

Welcome to blithequark: A Leader in Distribution and Customer Service At blithequark, we pride ourselves on being a 50+ year old company, established and well-known in our industry. We ship products within the United States as well as internationally, and we're committed to providing exceptional customer service to our clients. As a Distribution Customer Service Representative at blithequark, you will play a vital role in ensuring that our customers receive the best possible service and support. If you're passionate about customer service, have a knack for problem-solving, and are looking for a new challenge, we encourage you to apply for this exciting opportunity. About the Role: Distribution Customer Service Representative As a Distribution Customer Service Representative at blithequark, you will be responsible for handling a high volume of customer inquiries about product availability, pricing, and shipping. You will also process orders, forms, applications, and requests, and maintain a comprehensive knowledge of our products and services to provide accurate information to customers. Your excellent communication and interpersonal skills will enable you to build and maintain trust with our customers, and your strong problem-solving skills will allow you to resolve customer complaints in a professional and efficient manner. Key Responsibilities: Handling a high volume of customer inquiries about product availability, pricing, and shipping Processing orders, forms, applications, and requests Maintaining a comprehensive knowledge of our products and services to provide accurate information to customers Resolving customer complaints in a professional and efficient manner Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues as necessary Providing feedback on the efficiency of the customer service process Ensuring customer satisfaction and providing professional customer support Tracking shipments using various courier systems (UPS, FedEx) and resolving any issues that arise Assisting in the preparation of sales reports and data analysis Qualifications and Requirements To be successful in this role, you will need to possess the following qualifications and skills: A minimum of 6 months of customer service experience, preferably in a distribution or logistics environment Strong knowledge of the distribution industry, including shipping, tracking, and bills of lading Excellent communication and interpersonal skills Proven ability to multitask, prioritize, and manage time effectively Strong problem-solving skills with a focus on customer satisfaction Proficient in data entry and good working knowledge of relevant software (MS Office, in particular) Experience with UPS and FedEx systems is a plus Strong understanding of sales and pricing strategies High degree of accuracy and attention to detail Ability to work in a fast-paced, high-pressure environment Preferred Qualifications: Experience working in an e-commerce or logistics environment Knowledge of inventory management systems and practices Strong analytical and problem-solving skills Ability to work independently and as part of a team Excellent time management and organizational skills Career Growth and Development Opportunities At blithequark, we're committed to helping our employees grow and develop in their careers. As a Distribution Customer Service Representative, you will have the opportunity to learn and develop new skills, and to take on new challenges and responsibilities. We offer a range of training and development programs, including on-the-job training, mentorship, and career coaching. We also offer opportunities for advancement and promotion, and we encourage our employees to pursue their career goals and aspirations. Work Environment and Company Culture At blithequark, we're proud of our company culture and work environment. We're a team-oriented and collaborative organization, and we value our employees' contributions and feedback. We offer a range of benefits and perks, including weekly payroll processing, medical, dental, and vision benefits, and opportunities for permanent placement. We also offer a range of social and recreational activities, including team-building events, holiday parties, and volunteer opportunities. Compensation and Benefits We offer a competitive salary range of $18 - $20 per hour, depending on experience and qualifications. We also offer a range of benefits and perks, including: Weekly payroll processing Medical, dental, and vision benefits Opportunities for permanent placement Mentorship and growth opportunities Professional development and training programs Social and recreational activities How to Apply If you're interested in this exciting opportunity, please apply now by clicking the "Easy Apply" button and sending us your resume. We look forward to hearing from you! Diversity and Inclusion At blithequark, we're committed to diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds and perspectives. We provide an inclusive work environment that celebrates diversity and promotes equal opportunities for all employees. We're an equal opportunity employer, and we comply with all applicable federal, state, and local laws regarding employment and hiring practices. Conclusion Thank you for considering this exciting opportunity to join our team at blithequark. We're a dynamic and growing company, and we're committed to providing exceptional customer service and support to our clients. If you're passionate about customer service, have a knack for problem-solving, and are looking for a new challenge, we encourage you to apply for this role. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job