**Experienced Dutch Speaking Customer Advisor - Email & Chat Support Specialist (Hybrid) at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in dynamic environments and enjoy the flexibility of a hybrid work model? If so, we invite you to join arenaflex, a trailblazer in the e-commerce sector, as a Dutch Speaking Customer Advisor. In this role, you will be the primary point of contact for our Dutch-speaking clientele, providing top-notch support through email and chat while enjoying the benefits of a hybrid work arrangement. **About arenaflex** arenaflex is a renowned e-commerce company that has revolutionized the industry with its commitment to exceptional customer service and innovative solutions. As a leader in the sector, we continue to push boundaries and strive for excellence in everything we do. Our vibrant team is comprised of passionate individuals from diverse backgrounds, united by a shared vision to deliver outstanding customer experiences. **Role Overview** As a Dutch Speaking Customer Advisor at arenaflex, you will play a crucial role in upholding our high standards of customer satisfaction and fostering long-term customer loyalty. Your core responsibility will be to offer outstanding customer support through email and chat, ensuring inquiries are resolved swiftly and accurately. Your role is vital in maintaining our reputation for exceptional customer service and driving business growth. **Key Duties** • **Customer Engagement**: Address customer queries and concerns via email and chat, providing courteous and efficient service. • **Problem Resolution**: Tackle customer complaints by diagnosing issues, proposing effective solutions, and ensuring follow-up for complete resolution. • **Product Mastery**: Gain in-depth knowledge of our products and services to offer precise and helpful information to customers. • **Record Management**: Keep meticulous records of customer interactions, ensuring data accuracy and accessibility. • **Interdepartmental Coordination**: Collaborate with other departments to resolve complex customer issues that require collective effort. • **Process Enhancement**: Identify and recommend improvements to enhance customer service processes and overall efficiency. • **Performance Goals**: Strive to meet and surpass individual and team performance metrics to contribute to the success of the customer service team. • **Continuous Learning**: Engage in training programs to stay current on new products, services, and customer service best practices. **Qualifications and Skills** • **Language Skills**: Native-level fluency in Dutch and excellent proficiency in English, both written and verbal. • **Communication Excellence**: Outstanding communication skills with a strong customer-focused approach. • **Analytical Ability**: Strong problem-solving skills to identify issues and implement effective solutions. • **Team Orientation**: Ability to work independently as well as part of a collaborative team. • **Detail Orientation**: High attention to detail and accuracy in all tasks. • **Time Management**: Excellent organizational and time-management skills to manage multiple tasks effectively. • **Experience**: Previous experience in customer service is advantageous but not required; a positive attitude and willingness to learn are essential. • **Technical Proficiency**: Basic computer skills are necessary; familiarity with e-commerce platforms is a plus. **Employee Benefits** • **Attractive Salary**: Competitive salary that rewards your skills and experience. • **Insurance Coverage**: Comprehensive health and life insurance plans to support your well-being. • **Career Development**: Opportunities for professional growth and career advancement within the organization. • **Flexible Work Model**: Benefit from a hybrid working arrangement with two days in the office and three days working remotely. • **Relocation Assistance**: For candidates relocating from abroad, we offer a comprehensive relocation package including flight tickets to Malta and accommodation support. • **Supportive Culture**: Work in an inclusive and supportive environment with a diverse team. • **Training Opportunities**: Access to continuous training and development resources to enhance your skills. **Why Join Us** • **Innovative Environment**: Be part of an innovative company at the forefront of the e-commerce industry. • **Diverse Workforce**: Work alongside a multicultural team from various parts of the world. • **Work-Life Balance**: Enjoy the benefits of a hybrid working model that promotes a healthy work-life balance. • **Extensive Benefits**: Take advantage of comprehensive health and life insurance, career development opportunities, and other perks. • **Easy Relocation**: Relocate to Malta seamlessly with our robust relocation package. **What We Offer** At arenaflex, we are committed to providing a supportive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join us on this journey. If you are a customer service enthusiast with a passion for delivering outstanding experiences, we encourage you to apply for this exciting opportunity. **How to Apply** If you are ready to take your customer service career to the next level, please submit your application through our website. We look forward to reviewing your application and welcoming you to our vibrant team. Apply Now! Apply for this job