**Experienced E-commerce Social Media Associate and Customer Service Support – arenaflex Remote Jobs**

**Job Summary:** Join arenaflex, a dynamic and collaborative organization dedicated to revolutionizing the way people interact with their vehicles, as an E-commerce Social Media Associate and Customer Service Support. As a key member of our team, you will play a vital role in shaping our online presence and delivering exceptional customer experiences. If you're passionate about social media, have a creative mindset, and are dedicated to providing top-notch customer service, we invite you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a professional, collaborative, and creative organization that aims to help vehicle owners discover more fun and possibilities with their vehicles by providing premium accessories and unrivaled customer experiences. Our goal is to create a positive brand image and foster a loyal community of customers who appreciate our commitment to excellence. **Work Environment:** Our modern office setting provides a comfortable and inspiring workspace for our team members. We believe in taking care of our employees, which is why we provide food and a dynamic work environment that encourages collaboration and creativity. **Job Description:** We are seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences. As an E-commerce Social Media Associate, you will assist in executing social media strategies and collaborate with the customer service team to address customer inquiries and concerns. **Responsibilities:** **Social Media:** * Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest. * Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner. * Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars. * Assist in scheduling and posting content using social media management tools. * Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies. **Customer Service Support:** * Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms. * Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image. * Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution. * Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally. * Maintain a solid understanding of products, services, and company policies to accurately assist customers. **Collaboration and Reporting:** * Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals. * Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements. * Assist in compiling and organizing data for regular social media and customer service reports. **Requirements:** * Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience). * Prior experience or internship in social media management and customer service is a plus. * Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers. * Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions. * Familiarity with social media platforms and an understanding of their unique features and audience preferences. * Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism. * Adaptability and willingness to learn new tools and technologies. * Creative mindset with an interest in staying informed about social media trends. * Proficiency in graphic design tools and content creation platforms is advantageous. **Benefits:** * Competitive compensation package. * Opportunity to gain experience in both social media management and customer service. * Exposure to a dynamic and collaborative work environment. * Potential for career growth within the organization. * Health and wellness benefits. **What We Offer:** * A dynamic and collaborative work environment that encourages creativity and innovation. * Opportunities for career growth and professional development. * A competitive compensation package and benefits. * A chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. **How to Apply:** If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service. **Job Type:** Full-time **Pay:** $20.00 - $24.00 per hour **Benefits:** Flexible schedule Health insurance Paid time off Schedule: 8 hour shift, Day shift, Monday to Friday, No nights, No weekends, Overtime, Weekends as needed Supplemental pay types: Bonus opportunities Ability to commute/relocate: Tustin, CA 92780: Reliably commute or planning to relocate before starting work (Required) **Application Question(s):** Are you familiar with arenaflex aftermarket accessories? Experience: Customer service: 1 year (Preferred) Work Location: In person Estimated Salary: $20 to $28 per hour based on qualifications Apply Job! Apply for this job