**Experienced EAP Worklife Customer Support Associate – Delivering Exceptional Service and Promoting Employee Well-being at blithequark**

Are you passionate about helping others and delivering exceptional customer service? Do you thrive in a fast-paced environment and have excellent communication skills? If so, we encourage you to join our team at blithequark as an EAP Worklife Customer Support Associate. As a leading healthcare company, we value our employees and their commitment to providing outstanding service to our customers. In this role, you will be responsible for assisting our EAP Worklife customers with a variety of inquiries and concerns, ensuring their satisfaction and promoting the well-being of our employees. **About blithequark** blithequark is a leading healthcare company that values innovation, compassion, and customer-centricity. We are committed to delivering exceptional service to our customers and promoting the well-being of our employees. Our team is dedicated to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. If you are passionate about making a difference in people's lives and delivering exceptional customer service, we encourage you to join our team. **Key Responsibilities** As an EAP Worklife Customer Support Associate at blithequark, you will be responsible for: * Greeting and welcoming EAP Worklife customers in a friendly and professional manner * Responding to customer inquiries and concerns promptly and accurately * Maintaining a thorough understanding of blithequark's products and services, including the EAP Worklife program * Providing excellent customer service and ensuring customer satisfaction * Identifying and resolving customer issues in a timely manner * Communicating effectively with EAP Worklife customers through various channels, such as phone, email, and chat * Collaborating with other team members to ensure efficient and effective customer service * Staying updated on industry trends and changes in policies and procedures related to EAP Worklife services * Documenting and maintaining accurate records of customer interactions and inquiries * Promoting the well-being of blithequark's employees by providing support and resources through the EAP Worklife program * Adhering to company standards and guidelines for customer service and confidentiality * Continuously seeking opportunities for improvement in customer service processes and procedures * Participating in training and development programs to enhance knowledge and skills * Following all company policies and procedures related to customer service and ethical business conduct * Maintaining a positive and professional attitude while representing blithequark to customers **Essential Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and other software applications * Experience in customer service or a related field **Preferred Qualifications** While not required, the following qualifications are preferred: * Bachelor's degree in a related field * Experience in a healthcare or wellness setting * Certification in customer service or a related field * Fluency in multiple languages * Experience with customer relationship management (CRM) software **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and other software applications * Experience with customer relationship management (CRM) software * Strong customer service skills and a customer-centric mindset * Ability to work collaboratively with others and build strong relationships * Strong analytical and problem-solving skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As an EAP Worklife Customer Support Associate, you will have access to: * Ongoing training and development programs to enhance your knowledge and skills * Opportunities for advancement and career growth within the company * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A positive and inclusive work environment that fosters collaboration and teamwork * Recognition and rewards for outstanding performance and contributions to the company **Work Environment and Company Culture** At blithequark, we value our employees and strive to create a positive and inclusive work environment that fosters growth, learning, and collaboration. Our company culture is built on the following values: * Customer-centricity: We are committed to delivering exceptional service to our customers and promoting their well-being. * Innovation: We value innovation and creativity in all aspects of our business. * Compassion: We are committed to providing compassionate and empathetic service to our customers and employees. * Collaboration: We believe in the power of collaboration and teamwork to achieve our goals. * Integrity: We are committed to operating with integrity and transparency in all aspects of our business. **Compensation, Perks, and Benefits** As an EAP Worklife Customer Support Associate at blithequark, you will receive a competitive salary and benefits package, including: * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A positive and inclusive work environment that fosters collaboration and teamwork * Opportunities for advancement and career growth within the company * Ongoing training and development programs to enhance your knowledge and skills * Recognition and rewards for outstanding performance and contributions to the company **Conclusion** If you are passionate about delivering exceptional customer service and promoting the well-being of our employees, we encourage you to apply for this exciting opportunity. As an EAP Worklife Customer Support Associate at blithequark, you will have the opportunity to make a real difference in people's lives and contribute to our mission of delivering exceptional service to our customers. Apply now to join our team and start your career with blithequark today! Apply for this job