**Experienced EAP Worklife Customer Support Associate – Mental Health Wellbeing Services**

**Join blithequark in Transforming Healthcare with Compassion and Expertise** Are you passionate about delivering exceptional customer support and making a meaningful impact in the lives of others? Do you have a heart for helping individuals navigate life's challenges and find the resources they need to thrive? If so, we invite you to join our team at blithequark as an EAP Worklife Customer Support Associate. In this critical role, you will be the front-door to mental health wellbeing services, providing empathetic and informed support to members and their families. **About blithequark** At blithequark, we are dedicated to revolutionizing the healthcare industry with a patient-centered approach that prioritizes compassion, empathy, and understanding. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world, and we believe that every moment counts. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Position Summary** As an EAP Worklife Customer Support Associate, you will work in a fully remote environment, supporting members as their front-door to mental health wellbeing services. Your primary responsibilities will include: * Member Support: Determine the purpose of each call, triage calls in a professional and timely manner, and assess client needs to provide accurate and relevant information regarding EAP/Worklife services and resources. * Team Member Support: Receive calls transferred from counselors and provide immediate member assistance, schedule appointments for members with counselors, and assist team members with necessary activities to effectively respond to member inquiries and requests for services and resources. * Utilize relevant databases to research and identify validated, appropriate member resources, and make outbound calls as necessary to identify and assist with securing member resources and/or services. * Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements. * Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned. **Required Qualifications** * 1 year of customer service and call center experience * 1 year of experience in a social, psychological, or human service field providing client support * Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.) * High School Diploma or equivalent GED **Preferred Qualifications** * 1 year of Behavioral Health experience **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office Suite and other relevant software applications * Ability to work independently and as part of a team * Strong customer service skills and a commitment to delivering exceptional support **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our colleagues. As an EAP Worklife Customer Support Associate, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A supportive and collaborative work environment that encourages open communication and teamwork * A comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan **Work Environment and Company Culture** Our team is dedicated to creating a work environment that is inclusive, supportive, and empowering. As an EAP Worklife Customer Support Associate, you will be part of a dynamic and compassionate team that is passionate about delivering exceptional customer support and making a meaningful impact in the lives of others. Our company culture is built on the principles of empathy, understanding, and respect, and we strive to create a work environment that is both challenging and rewarding. **Compensation, Perks, and Benefits** As an EAP Worklife Customer Support Associate, you can expect a competitive salary range of $18.50 - $31.72 per hour, depending on experience and qualifications. In addition to your compensation, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision benefits * A 401(k) retirement savings plan * Employee stock purchase plan * Fully-paid term life insurance plan * Short-term and long-term disability benefits * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year * CVS store discount and discount programs with participating partners **How to Apply** If you are passionate about delivering exceptional customer support and making a meaningful impact in the lives of others, we invite you to apply for the EAP Worklife Customer Support Associate position at blithequark. Please visit our website at [insert website URL] to learn more about our company and our available benefits. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we strive to create a workplace that reflects the diversity of our community. If you require a reasonable accommodation to apply for this position or to perform the essential functions of the job, please contact us at [insert contact email or phone number]. Apply for this job