Experienced Evening Customer Service Agent – Remote Trip Assignment Specialist for Non-Emergency Medical Transportation

Welcome to arenaflex arenaflex is a leading non-emergency medical transportation company dedicated to providing exceptional service to our members. We are seeking a highly motivated and experienced Customer Service Agent to join our team as a Trip Assignment Specialist. This role offers the unique opportunity to work remotely from the comfort of your own home, making a difference in the lives of our members during evening shifts, Monday (night) to Friday (night), from 11:30pm to 8am PT. Job Overview The Trip Assignment Specialist is a critical member of our team, responsible for assigning trips to dispatchers and Care Partners on a nightly basis. This role requires a high level of organization, attention to detail, and excellent communication skills. As a Trip Assignment Specialist, you will be the backbone of our evening operations, ensuring that our members receive the best possible service during our evening hours. Key Responsibilities Assign trips to dispatchers in the Health-E Rides system, managing approximately 700-900 trips per night with precision and efficiency. Build dispatchers' daily schedules, taking into account breaks and lunches to ensure seamless operations. Stack trips to contracted Care Partners, optimizing our transportation network for maximum efficiency. Answer inbound calls from members during evening hours, providing exceptional customer service and resolving issues in a timely and professional manner. Coordinate evening trips as they come in, ensuring that our members receive prompt and reliable transportation. Assist with Care Partner related administrative tasks, such as payment processing, to ensure the smooth operation of our transportation network. Assist with Level 1 administrative tickets in Zendesk, providing support to our members and internal teams. Requirements To be successful in this role, you will need to possess the following essential qualifications: Previous experience in dispatching and coordinating transportation, preferably in a non-emergency medical transportation setting. Healthcare experience is preferred, but not required. However, a strong understanding of the healthcare industry and its unique challenges is an asset. Consistently reliable and able to work evening shifts, Monday (night) to Friday (night), from 11:30pm to 8am PT. This requires a high level of flexibility and adaptability. Preferred Qualifications In addition to the essential qualifications, the following skills and competencies are preferred: Excellent communication and interpersonal skills, with the ability to build strong relationships with our members, dispatchers, and Care Partners. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously. Proficiency in the Health-E Rides system, or similar transportation management software, is an asset. Experience with Zendesk, or similar customer service software, is preferred. A strong understanding of customer service principles and practices, with a focus on providing exceptional service to our members. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Trip Assignment Specialist, you will have access to a range of training and development opportunities, including: Comprehensive training on our transportation management systems and software. Ongoing coaching and feedback to support your growth and development. Opportunities for advancement within the company, as we continue to expand and evolve. A supportive and collaborative work environment, with a focus on teamwork and mutual respect. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a dynamic and supportive community that values flexibility, adaptability, and teamwork. Our company culture is built on the following core values: A commitment to exceptional customer service and member satisfaction. A focus on teamwork and collaboration, with a supportive and inclusive work environment. A passion for innovation and continuous improvement, with a focus on staying ahead of the curve in the non-emergency medical transportation industry. A dedication to the growth and development of our team members, with a range of training and development opportunities. Compensation, Perks, and Benefits As a Trip Assignment Specialist at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including: A competitive salary and benefits package, with opportunities for advancement and growth. A flexible and remote work environment, with the ability to work from the comfort of your own home. Access to a range of training and development opportunities, with a focus on supporting your growth and development. A supportive and collaborative work environment, with a focus on teamwork and mutual respect. Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Trip Assignment Specialist at arenaflex, you will be part of a dynamic and supportive team that is dedicated to providing exceptional service to our members. With a range of training and development opportunities, a competitive salary and benefits package, and a flexible and remote work environment, this is an opportunity not to be missed. Apply today to join our team and start making a difference in the lives of our members! Apply for this job