**Experienced External Support Engineer – Content Tools and Workflow Expert**

At arenaflex, we're on a mission to revolutionize the way content creation teams collaborate and thrive. As a key member of our External Support Engineer team, you'll play a vital role in bridging the gap between our content teams and the tools engineering team. Your exceptional technical expertise, communication skills, and passion for problem-solving will enable you to provide top-notch support, drive innovation, and help us push the boundaries of what's possible. **About arenaflex** arenaflex is a cutting-edge company that's redefining the entertainment industry. With a commitment to innovation, creativity, and excellence, we're constantly pushing the limits of what's possible. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for storytelling and a drive to make a lasting impact. As an External Support Engineer at arenaflex, you'll be part of a dynamic and collaborative environment that fosters growth, learning, and fun. **Key Responsibilities** As an External Support Engineer, you'll be responsible for: * Providing technical support to content/external teams in regards to the use of content tools * Creating reference materials and providing training to get external teams up to speed with the toolset * Solving and debugging possible issues with tools and workflows to quickly resolve issues for users * Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA * Advocating for tools, workflow improvements, and suggestions from external teams * Partnering with other engineers to develop tools and processes that improve efficiency and quality * Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion * Exemplifying reliability, accountability, and professionalism in all work-related interactions **Skills and Abilities** To succeed in this role, you'll need: * Ability to read and understand C# code * Good written and verbal communication, including working with external partners * Positive attitude and ability to receive and provide objective and constructive feedback * Excellent organization skills * Self-motivating; able to prioritize and manage numerous requests simultaneously **Education and Experience** While we're open to candidates with a variety of backgrounds, we're looking for individuals with: * Computer Science or related degree, or equivalent work experience * Experience supporting a live service or tool environment * Unity 3D game and tool development experience * Experience with Jira, Confluence, or other defect tracking software * iOS and Android mobile development experience * 5 years' experience in delivering production-level code in a professional environment **Position Type/Expected Hours of Work** Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. We're a remote-friendly company, and we're open to discussing flexible work arrangements that suit your needs. **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Salary Range** At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000. **Why Join arenaflex?** As an External Support Engineer at arenaflex, you'll have the opportunity to: * Work with a talented team of engineers and content creators * Collaborate on cutting-edge projects that push the boundaries of what's possible * Develop your technical skills and expertise in a fast-paced and dynamic environment * Enjoy a competitive salary and benefits package * Participate in our comprehensive training and development programs * Contribute to a company that's making a lasting impact on the entertainment industry **How to Apply** If you're a motivated and talented individual who's passionate about technology and content creation, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team! Apply for this job