**Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service**

At arenaflex, we're passionate about empowering our customers to live, work, and play in a world where technology brings them joy. As a Fiber Customer Support Analyst, you'll be at the forefront of this mission, providing exceptional technical support and customer service to our Fios customers. If you're a dedicated professional with a passion for helping others, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative communication and networking solutions. We're committed to powering and empowering our customers through cutting-edge technology and exceptional customer service. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. **Your Role** As a Fiber Customer Support Analyst, you'll join a dynamic tech support team in a call center to help our Fios customers with their voice, data, and video services. You'll be responsible for troubleshooting issues in hardware, software, applications, networks, or devices and answering customer technical questions. Your exceptional communication skills and positive, professional attitude will make all the difference in delivering exceptional customer service. **Key Responsibilities** * Answer incoming calls from customers with order inquiry and/or trouble reports * Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network * Perform analysis and isolation of trouble conditions and create and sort trouble reports * Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment * Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business **What We're Looking For** * A dedication to customer service excellence with amazing communication skills and a positive, professional attitude * The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world * A related Associate Degree or 2+ years' relevant experience * Technical support call center experience (even better if you have one or more of these qualifications) **Preferred Qualifications** * A related Associate Degree or 2+ years' relevant experience * Technical support call center experience **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong analytical and problem-solving skills * Knowledge of communication and networking components * Ability to work independently and as part of a team * Strong customer service skills with a focus on delivering exceptional technical support **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and mentorship * Technical training and certification programs * Leadership development programs * Opportunities for advancement and career growth **Work Environment and Company Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, inclusivity, and respect. We celebrate our employees' differences and strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential. **Compensation and Benefits** Our compensation package is designed to help you move forward in your career and in areas of your life outside of arenaflex. We offer: * Competitive salary and incentives * Comprehensive health and wellness benefits * 401(k) Savings Plan and stock incentive programs * Paid time off and adoption assistance * Tuition assistance and professional development opportunities **Equal Employment Opportunity** We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger and strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're a motivated and dedicated professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Note:** The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Join the arenaflex Team Today! If you're ready to take your career to the next level and join a team that's passionate about empowering our customers, we want to hear from you. Apply now and become a part of the arenaflex family! Apply for this job