Experienced Field Service Manager – Airline Customer Support and Team Leadership at arenaflex

Introduction to arenaflex arenaflex is a leading player in the aviation industry, known for its commitment to excellence, customer satisfaction, and employee growth. As a company that values its people, arenaflex offers a unique opportunity for professionals to develop their skills, advance their careers, and be part of a dynamic team. With a strong focus on innovation, safety, and sustainability, arenaflex is the perfect place for individuals who are passionate about making a difference in the world of aviation. Job Overview We are seeking an experienced Field Service Manager to join our team at arenaflex. As a Field Service Manager, you will play a critical role in supporting our airline crew, ensuring their success, and fostering a positive work environment. This is a full-time position that offers a competitive salary of $26 per hour, along with a comprehensive benefits package and opportunities for career growth and development. Key Responsibilities Build positive relationships with leaders and airline crew members to maintain workforce engagement, responsibility, and adaptability. Manage the performance-based administration of large groups of airline crew members on KPIs such as safety, reliability, customer satisfaction, and finances. Promote health, wellness, a safe workplace, and safe work practices. Ensure and address Quality Assurance issues such as uniform compliance, overall performance, and customer satisfaction. Partner with base support staff, different departments, and internal/external partners to provide information and solutions for continuous improvements. Participate in leader flying program; includes on-board customer and employee engagement while supporting airline crew team. Proactively respond to and follow up on time-sensitive matters and competing needs requiring base communication, feedback, and/or input. Offer essential support to airline crew members before, during, and after flight departure. Act as a contact and support for assigned programs within the base and/or department. Communicate regularly with remote airline crew workforce from base location. Embody arenaflex's Principles of the Road and guiding principles. Practice health-conscious behaviors in all operational processes and methods. Essential Qualifications To be successful in this role, you should have: A bachelor's degree or equivalent experience. The ability to handle multiple and changing needs in a high-speed and continually changing environment. Proven critical thinking skills in a high-stress, time-critical environment. Experience in coaching and delivering feedback for developmental purposes. Strong written and verbal communication skills, as well as excellent time management and organizational skills. Proficiency in the use of standard Microsoft Office applications. If not currently airline crew qualified, the ability to successfully complete initial airline crew training and maintain qualifications. Preferred Qualifications While not required, the following qualifications will give you an upper hand: Two years of experience in In-Flight Administration, three years of arenaflex experience, or external management experience. A four-year college degree. Working knowledge of internal arenaflex-specific applications. Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Field Service Manager, you will have access to training and development programs, mentorship opportunities, and a clear path for advancement. Our goal is to help you succeed and reach your full potential, while also contributing to the success of our company. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We believe in creating a positive and supportive work environment that allows our employees to thrive. Our company culture is built on a foundation of respect, trust, and open communication, and we strive to make a positive impact on the communities we serve. Compensation, Perks, and Benefits As a Field Service Manager at arenaflex, you can expect a competitive salary, comprehensive benefits, and a range of perks and discounts. Our benefits package includes: 401(k) with liberal company contributions up to 9%. Paid time off, including vacation, holidays, and personal time. Comprehensive health benefits, including medical, dental, vision, short-term/long-term disability, and life benefits. Family care support, including fertility support, surrogacy and adoption assistance, lactation support, sponsored back-up care, and programs that help with family members in all stages. Holistic wellness programs to support physical, emotional, social, and financial well-being. Domestic and international space-available flight awards for employees and qualified family members. Opportunities to participate in community service and innovative projects that focus on sustainability and reducing our carbon footprint. Recognition rewards and awards through our platform. Business Resource Groups that connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. Access to over 500 discounts, specialty savings, and voluntary benefits through our employee perks program. Conclusion If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Field Service Manager position at arenaflex. With its competitive salary, comprehensive benefits, and opportunities for career growth and development, this role is perfect for individuals who are passionate about the aviation industry and want to make a difference. Join our team and be part of a dynamic and inclusive workplace that values its employees and strives to make a positive impact on the world. Apply now and take the first step towards an exciting and rewarding career at arenaflex! Apply Job! Apply for this job