Experienced Field Service Manager – Airline Customer Support and Team Leadership at arenaflex

Introduction to arenaflex arenaflex is a leading player in the aviation industry, known for its commitment to excellence, customer satisfaction, and employee growth. As a company that values its people, arenaflex offers a dynamic work environment that fosters collaboration, innovation, and professional development. With a strong focus on its core values, arenaflex has established itself as a preferred employer in the industry, attracting top talent from around the world. Job Overview We are seeking an experienced Field Service Manager to join our team at arenaflex. As a Field Service Manager, you will play a critical role in supporting our airline customer support team, leading and mentoring high-performing groups of airline stewards, and driving business results through effective performance management. If you are a seasoned leader with a passion for customer service, team leadership, and process improvement, we encourage you to apply for this exciting opportunity. Key Responsibilities Build positive relationships with leaders and airline stewards to maintain workforce engagement, accountability, and flexibility. Manage the performance-based administration of large groups of airline stewards on KPIs such as safety, reliability, customer satisfaction, and finance through recognition, coaching, verbal and written delivery of corrective action, when applicable. Promote safety, wellness, a safe working environment, and safe work practices. Ensure and address Quality Assurance issues such as uniform compliance, overall performance, and customer satisfaction. Partner with base support staff, different departments, and internal/external partners to provide information and solutions for continuous improvements for base operational requirements and staff or administrative issues. Participate in leader flying program; includes on-board customer and employee engagement while supporting airline steward team. Proactively respond to and follow up on time-sensitive matters and competing needs requiring base communication, feedback, and/or input. Offer essential support to airline stewards before, during, and after flight departure. Act as a contact and support for assigned programs within the base and/or department. Communicate regularly with remote airline steward workforce from base location. Embody arenaflex's Principles of the Road and guiding principles. Practice safety-conscious behaviors in all operational processes and procedures. Essential Qualifications To be successful in this role, you should have: A Bachelor's degree or equivalent experience. Ability to handle multiple and changing needs in a high-speed and continually changing environment. Proven critical thinking skills in a high-stress, time-critical environment. Experience in training and communicating feedback for developmental purposes. Strong written and verbal communication skills, as well as excellent time management and organizational skills. Proficiency in the use of standard Microsoft Office applications. If not currently airline steward qualified, must successfully complete initial airline steward training and maintain qualifications. Preferred Qualifications While not required, the following qualifications will give you an upper hand: Two years of experience in In-Flight Administration, three years of arenaflex experience, or external management experience. A four-year college degree. Working knowledge of internal arenaflex-specific applications. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Field Service Manager, you will have access to a range of training and development programs, including leadership development, customer service training, and technical skills training. You will also have opportunities to network with other professionals in the industry, attend conferences and seminars, and participate in cross-functional projects. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We offer a range of employee benefits, including flexible working hours, remote work options, and a comprehensive wellness program. Our company culture is built on a foundation of respect, empathy, and open communication, and we encourage our employees to speak up, share their ideas, and contribute to the growth and success of the company. Compensation, Perks, and Benefits As a Field Service Manager at arenaflex, you can expect a competitive salary, industry-leading profit-sharing system, and performance incentives. You will also be eligible for a range of benefits, including: 401(k) with liberal company contributions up to 9%. Paid time off, including vacation, holidays, paid personal time, maternity and parental leave. Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits. Family care support, including fertility support, surrogacy and adoption assistance, lactation support, sponsored back-up care, and programs that help with family members in all stages. Holistic wellness programs to support physical, emotional, social, and financial well-being. Domestic and international space-available flight awards for employees and qualified relatives. Global connections to participate in community service and innovative goals focused on sustainability and reducing our carbon footprint. Recognition rewards and awards through the platform Relentless Together. Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflexperks. Conclusion If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Field Service Manager position at arenaflex. With its commitment to excellence, customer satisfaction, and employee growth, arenaflex offers a unique and dynamic work environment that is perfect for those who are passionate about the aviation industry and want to make a difference. Apply now and take the first step towards a rewarding and successful career at arenaflex. Apply for this job