**Experienced Financial Care Specialist I (Customer Service) – Patient Financial Services**

Join arenaflex, a renowned organization dedicated to delivering exceptional medical care, as we seek a highly skilled and compassionate Financial Care Specialist I (Customer Service) to join our Patient Financial Services team. As a leader in the healthcare industry, arenaflex has been consistently recognized for its commitment to excellence, earning the National Research Corporation's Consumer Choice Award for 19 consecutive years and the Advisory Board Company's Workplace of the Year award. We take pride in our inclusive environment, where talented individuals from diverse backgrounds come together to drive innovation and provide outstanding patient care. **What You'll Be Doing** As a Financial Care Specialist I (Customer Service) at arenaflex, you will play a vital role in providing exceptional patient relations support to our Patient Financial Services team. Under general supervision and following established practices, policies, and guidelines, you will: * Identify, analyze, resolve, and respond to customer inquiries, concerns, and issues, ensuring timely and accurate account resolution. * Work independently, utilizing strong customer service skills to deescalate issues quickly and achieve maximum customer satisfaction. * Demonstrate advanced knowledge in specialized functions, including revenue cycle management, and a full understanding of payor contracts and CSMC billing and collections policy and practices. * Collaborate with patients, insurance companies, and other authorized third-party entities to resolve inquiries and complaints. * Negotiate and document payment plans within established policies, ensuring timely and accurate account collection for hospital and professional services. * Maintain accurate records, adhering to documentation standards and using activity codes effectively. * Share knowledge, time, and expertise to assist other team members, promoting a culture of inclusivity and diversity. **Key Responsibilities** * Provides patient relations support to Patient Financial Services, performing duties such as identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues. * Works independently, utilizing strong customer service skills to deescalate issues quickly and achieve maximum customer satisfaction. * Demonstrates advanced knowledge in specialized functions, including revenue cycle management, and a full understanding of payor contracts and CSMC billing and collections policy and practices. * Collaborates with patients, insurance companies, and other authorized third-party entities to resolve inquiries and complaints. * Negotiates and documents payment plans within established policies, ensuring timely and accurate account collection for hospital and professional services. * Maintains accurate records, adhering to documentation standards and using activity codes effectively. * Shares knowledge, time, and expertise to assist other team members, promoting a culture of inclusivity and diversity. **Essential Qualifications** * High School Diploma/GED required; Associate's degree in business administration or a related major or college-level courses in finance, business, or health insurance preferred. * A minimum of 1 year of hospital billing or professional billing and/or collection experience with customer service and call center experience required. **Preferred Qualifications** * Experience working in a healthcare setting, with a strong understanding of revenue cycle management and payor contracts. * Strong analytical and prioritization skills, with the ability to work effectively in a fast-paced environment. * Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, insurance companies, and other stakeholders. **Skills and Competencies** * Advanced knowledge of specialized functions, including revenue cycle management and payor contracts. * Strong customer service skills, with the ability to deescalate issues quickly and achieve maximum customer satisfaction. * Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, insurance companies, and other stakeholders. * Strong analytical and prioritization skills, with the ability to work effectively in a fast-paced environment. * Ability to maintain accurate records, adhering to documentation standards and using activity codes effectively. **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Financial Care Specialist I (Customer Service), you will have access to: * Comprehensive training programs, designed to enhance your skills and knowledge in revenue cycle management and customer service. * Opportunities for advancement, with a clear career path for professional growth and development. * A dynamic and inclusive work environment, where you will be encouraged to share your ideas and contribute to the success of our team. **Work Environment and Company Culture** At arenaflex, we pride ourselves on creating a dynamic, inclusive environment that fuels innovation and excellence. Our team is comprised of talented individuals from diverse backgrounds, who share a common goal of delivering exceptional patient care. As a Financial Care Specialist I (Customer Service), you will be part of a collaborative team that values: * Inclusivity and diversity, with a commitment to creating a welcoming and respectful work environment. * Excellence and innovation, with a focus on delivering exceptional patient care and driving continuous improvement. * Collaboration and teamwork, with a strong emphasis on building strong relationships with patients, insurance companies, and other stakeholders. **Compensation, Perks, and Benefits** As a Financial Care Specialist I (Customer Service) at arenaflex, you will be rewarded with: * Competitive compensation, with a base pay range of $24.34 - $36.51. * Comprehensive benefits package, including health and dental insurance, paid vacation, and a 403(b) retirement plan. * Opportunities for professional growth and development, with a clear career path for advancement. * A dynamic and inclusive work environment, where you will be encouraged to share your ideas and contribute to the success of our team. **Conclusion** If you are a highly skilled and compassionate individual, with a passion for delivering exceptional patient care, we encourage you to apply for the Financial Care Specialist I (Customer Service) role at arenaflex. Join our team and be part of a dynamic, inclusive environment that fuels innovation and excellence. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job