**Experienced Full Stack Associate Customer Care Coordinator, Medicare – Remote Customer Service and Healthcare Support**

Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? Do you have a strong background in healthcare and a proven track record of learning and applying complex concepts? If so, we invite you to join our team at blithequark as an Associate Customer Care Coordinator, Medicare. In this role, you will be part of a dynamic service team that supports multiple regions, providing outstanding, seamless service to Health Plan customers in a call center-based team environment. **About blithequark** At blithequark, our strength lies in our commitment to delivering exceptional care and service to our customers. We believe that every interaction is an opportunity to make a positive impact, and we strive to create a workplace culture that values diversity, inclusivity, and respect. As a comprehensive health care organization, we serve over 50 hospitals, 1,000 clinics, and a full range of health and social services across the country. Our 120,000 caregivers (all employees) are dedicated to serving the poor and vulnerable, and we are proud to be an Equal Opportunity Employer. **Key Responsibilities** As an Associate Customer Care Coordinator, Medicare, you will be responsible for: * Serving as a member of a service team that supports multiple regions, providing Health Plan customers with outstanding, seamless service in a call center-based team environment. * Being the first line of communication with a variety of customers, including existing and potential members, providers, internal departments, and employers. * Providing detailed benefit quotes and reviewing eligibility and premium information on a broad portfolio of products. * Assisting members in selecting medical homes and primary care physicians. * Educating members and providers in the appropriate use of health plan and clinic services. * Researching and responding to claims and authorization inquiries. * Maintaining knowledge of complex custom networks. * Resolving customer issues and concerns. * Possessing a calm demeanor and ability to remain focused, professional, and utilize training to direct callers in crisis. **Training and Development** As a new hire, you will be required to attend onsite training for 3 days per week for 8-12 weeks. This training period may extend for a longer period of time based on performance. Our comprehensive training program will equip you with the knowledge and skills necessary to excel in this role. **Requirements** To be successful in this role, you will need: * 2 years' experience working in a high-pressure customer-facing service environment with a proven track record of learning and applying complex concepts. * Experience may be inclusive of: + Healthcare: High Volume Call Center + Healthcare: Claims + Healthcare: Medical Billing / Insurance Verification + Healthcare: Insurance Policy Support + Healthcare: Benefits Advocacy + Healthcare: Administrative Office + Healthcare: Patient Care Services + Healthcare: Nutrition Services + Healthcare: Certified Nursing Assistant + Healthcare: Medical Assistant + Healthcare: Home Health and Hospice + Healthcare: Benefits + Healthcare: Pharmacy + Healthcare: Housekeeping + Healthcare: Customer Service + Banking: Customer Service + Retail: Customer Service * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Proficiency in Microsoft Office and other software applications. **Preferred Qualifications** * Experience working in an office setting. * Experience working in a healthcare environment. * Call center customer service experience. * Bilingual: Fluent in both Spanish and English. **Why Join blithequark?** Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. **Compensation and Benefits** The base pay range for this role is $19.02 - $29.06. Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. We offer a comprehensive benefits package, including: * Retirement 401(k) Savings Plan with employer matching. * Health care benefits (medical, dental, vision). * Life insurance. * Disability insurance. * Time off benefits (paid parental leave, vacations, holidays, health issues). * Voluntary benefits. * Well-being resources. **Work Environment and Culture** As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. Our company culture values diversity, inclusivity, and respect, and we strive to create a workplace where everyone feels valued and supported. **How to Apply** If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job