Experienced Full Stack Contact Center Agent - Customer Service Representative in Remote Home Office Setting for blithequark

Join the blithequark Team as a Contact Center Agent and Make a Difference in Healthcare blithequark is seeking highly skilled and compassionate Contact Center Agents to join our dynamic team! As a frontline representative, you will play a vital role in ensuring member satisfaction through effective communication, problem resolution, and client education. This is an exciting opportunity to work in a remote setting, providing top-notch assistance to our members and providers across various product lines, including Medicare and Medicaid. About blithequark blithequark is a leading healthcare organization dedicated to providing quality healthcare services to its members. We are committed to creating a culture of excellence, innovation, and compassion. Our mission is to improve the health and well-being of our members, and we achieve this through our team of dedicated professionals who share our values. Key Responsibilities Interact with providers and members via phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products offered by blithequark Transfer calls from members and providers to the appropriate department Follow-up on inquiries and complaints that have not been resolved Provide information in response to inquiries about products and services Perform research on billing inquiries and claims to provide payments and refunds Act as a liaison between various departments to address concerns Identify, research, and resolve customer issues using the computer system Follow-up on customer inquiries not immediately resolved Research member/provider billing and claims issues Research payment and refund issues Handle and resolve customer complaints Navigate through automated information systems to analyze the caller's situation Perform in a fast-paced, changing environment Speak in a way the customer can understand Serve as a liaison between the customer and various departments Requirements and Qualifications Essential Qualifications: High School Diploma or GED Work experience in a face-to-face or call center environment Experience multitasking between programs and completing required data entry of client demographics or client lookup systems while talking to blithequark customers Work experience using a corporate email system Experience navigating through system applications on a desktop computer or laptop Adapt to a fast-paced and ever-changing environment Flexibility to work evening and weekends due to business needs Preferred Qualifications: Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish Healthcare industry work experience Call Center experience in a metrics-driven environment Previous healthcare work experience interacting with members and/or providers Skills and Competencies To succeed in this role, you will need: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and adapt to changing situations Strong attention to detail and organizational skills Ability to navigate through automated information systems and computer applications Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Contact Center Agent, you will have opportunities to: Advance to performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and other areas Participate in ongoing training and development programs to enhance your skills and knowledge Take advantage of our 401(k) plan and other benefits to support your financial well-being Work Environment and Company Culture At blithequark, we value our employees and strive to create a positive and supportive work environment. As a remote worker, you will have the flexibility to work from the comfort of your own home while being part of our dynamic team. We offer: A competitive salary and benefits package, including medical, dental, and vision coverage, life insurance, and 401(k) contributions A comprehensive benefits package that includes Flexible Reimbursement Accounts, Employee Assistance Plan, and more A culture of excellence, innovation, and compassion Compensation and Benefits We offer a competitive salary and benefits package, including: A salary range of $39,208 - $52,000 for the Greater New York City Area (NY, NJ, CT residents) and $34,091 - $49,920 for all other locations Overtime and quarterly bonuses averaging $1,100 every three months A comprehensive benefits package that includes medical, dental, and vision coverage, life insurance, and 401(k) contributions How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please complete the Contact Center Pre-Hire Assessment, which is designed to give us a better understanding of your customer service skillsets. This assessment is not a pass/fail evaluation and will take approximately 45 minutes to complete. We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a reasonable accommodation to assist with job search or application for employment for individuals with disabilities. Do not miss this opportunity to join our team and make a difference in the lives of our members. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job