**Experienced Full Stack Contact Center Chat Representative – Multichannel Customer Service & Sales Expert (Remote)**

Are you a customer service enthusiast with a passion for sales and a knack for resolving complex issues? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the team at blithequark as a Remote Contact Center Chat Representative. As a key member of our multichannel customer service team, you will be responsible for delivering exceptional service to our members through various channels, including chat, messaging, email, and phone. Your expertise will be invaluable in resolving a wide range of topics, from debit cards and disputes to deposits posting, NSF fees, transfers, and more. **A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE** As a Remote Contact Center Chat Representative at blithequark, your day will be filled with exciting challenges and opportunities to make a real difference in the lives of our members. Here are just a few of the key responsibilities you can expect: * **Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels**, including email, web and mobile messaging, chat, and text. * **Providing support to ensure online membership applications are completed and submitted within a timely manner**. * **Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels**. * **Acting as a subject matter expert for all online products and services**, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. * **Maintaining a strong working knowledge of blithequark's products and services**, staying up-to-date on the latest features and benefits to provide exceptional service to our members. **REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS** To succeed in this role, you will need to possess a unique combination of skills and qualifications. Here are some of the key requirements: * **A High School Diploma or equivalent**. * **1 year of experience in a customer service position**, with a proven track record of delivering exceptional service and resolving complex issues. * **Must meet the requirements for our Telecommuting Program** (more information below!). * **Excellent oral, written, and telephone communication skills**, with the ability to communicate complex information in a clear and concise manner. * **Strong problem-solving and member service skills**, with a focus on finding creative solutions to complex problems. * **Working knowledge of Microsoft Office products**, especially Word, Excel, and PPT. **TELECOMMUTING REQUIREMENTS** As a Remote Contact Center Chat Representative, you will have the flexibility to work from the comfort of your own home. However, there are some requirements you will need to meet in order to participate in our Telecommuting Program: * **A dedicated workspace**, free from distractions and interruptions. * **Secure and strong internet connection**, with a minimum speed of 10 Mbps. * **Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift**. * **An environment free from loud noises or outside distractions**. **FIRST 60 DAYS: ON-SITE TRAINING** As a new member of our team, you will be required to attend on-site training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge for the first 60 days. This will give you the opportunity to learn more about our products and services, as well as our company culture and values. **WHY JOIN THE BLITHEQUARK TEAM?** At blithequark, we are passionate about providing exceptional service to our members and creating a positive impact in our communities. As a member of our team, you will have the opportunity to make a real difference in the lives of our members, while also enjoying a range of benefits and perks. Here are just a few reasons why you should join our team: * **Our culture is grounded in faith**, and we strive to live the golden rule of 'love thy neighbor'. * **We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment**, where everyone feels valued and respected. * **We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets**. * **We believe that our differences make us a better team**, allowing us to make better decisions, be more innovative, and better serve our members and communities. **BENEFITS AND PERKS** As a full-time employee of blithequark, you will enjoy a range of benefits and perks, including: * **Medical, Dental, and Vision Insurance with generous employer premium contributions**. * **Health Savings Account with employer contributions for eligible employees**. * **Employer-Paid Group Life Insurance**. * **Voluntary Dependent Life Insurance**. * **Retiree insurance for eligible employees**. * **Paid Vacation & Sick Leave**. * **15 Paid Holidays, including a Cultural Floating Holiday**. * **401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%**. * **Paid Time Off to volunteer with approved non-profits and charities**. * **Tuition Reimbursement Program**. **EQUAL OPPORTUNITY EMPLOYER** At blithequark, we are committed to creating a diverse and inclusive work environment, where everyone feels valued and respected. We are an Equal Opportunity Employer and a drug-free workplace, and all locations are tobacco-free facilities. **APPLY NOW!** If you are a customer service enthusiast with a passion for sales and a knack for resolving complex issues, we invite you to apply for the Remote Contact Center Chat Representative position at blithequark. Click the link below to register your interest and take the first step towards joining our team: Apply Job! Apply for this job