**Experienced Full Stack Customer Experience Manager – Remote Work from Home Opportunity at arenaflex**
At arenaflex, we're revolutionizing the way people live and shop by providing innovative solutions that make their lives easier. Our InHome team is at the forefront of this revolution, using cutting-edge technology to deliver fresh food from our stores directly to our customers' kitchens or refrigerators. We're looking for a talented and experienced Full Stack Customer Experience Manager to join our team and help us take our customer experience to the next level. **About arenaflex** arenaflex is a Fortune #1 company that's committed to helping our customers live better lives. We believe that everyone deserves to feel valued and respected, regardless of their background or identity. Our company culture is built on the principles of diversity, equity, and inclusion, and we're proud to be a leader in these areas. **The Role** As a Full Stack Customer Experience Manager, you'll be responsible for leading the development and implementation of our customer experience strategy. You'll work closely with our customer success team and other stakeholders to understand our customers' needs and preferences, and use that information to inform our product roadmap and business decisions. **Key Responsibilities** * Define and develop an item strategy for the InHome customer experience * Assemble the item guide * Collaborate with internal partners to push the envelope on making the best customer experience * Analyze the outcome of elements through data and key metrics and have the ability to convey wins and opportunity areas to leadership successfully * Define item KPIs and adjust the item to keep meeting KPIs * Lead customer research and translate their needs into requirements and business impact * Act as a friendly, supportive asset and advocate for customers and their concerns * Launch new features on time and with a high level of quality, including testing and QA **What You'll Need** * 5+ years of experience as an item manager, with a degree in software engineering, design, business, or related field, or equivalent relevant experience * Specialty in item planning for customer experience; ideation to launch * Experience driving item vision and go-to-market strategies * Passionate about emerging technologies **You Will Knock Us Off Our Feet If** * You can create and present key experiences that step up into business processes, objectives, and valuable opportunities * Experience working in a agile and lean environment * Experience with last mile item management * You have earlier startup, incubator experience, adjusting technical and business limitations **Benefits and Advantages** * Competitive salary * Bonus opportunities for performance * 401(k) match * Stock buy plan * Paid maternity and parental leave * PTO * Various health plans * And many more! **About arenaflex** arenaflex is an Equal Opportunity Business - By Design. We believe we are uniquely positioned to help our partners, customers, and the communities we serve live better when we truly know them. That means getting it, respecting, and valuing diversity in all its forms, styles, experiences, characters, abilities, thoughts, and opinions - while being inclusive, all things considered. **What Our Identity is** Join arenaflex and your work could help over 275 million worldwide customers live better every day. Yes, we are the Fortune #1 company. But you'll quickly find we're an organization who believes you should feel proud to bring your whole self to work. A career at arenaflex is where the world's most complex challenges meet a kinder lifestyle. Our mission goes far beyond the walls of our stores. Join us and you'll find the reason why we are a world leader in diversity and inclusion, sustainability, and community engagement. From the very first moment, you'll be empowered and equipped to do the best work of your life. **At arenaflex, we offer serious compensation as well as performance-based bonus opportunities and other great benefits for a happier mind, body, and wallet. Medical benefits include clinical, vision, and dental coverage. Financial benefits include 401(k), stock buy, and company-paid life insurance. Paid time benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short- and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy cost reimbursement, and more.** **You will also get PTO and PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you get depends on your work schedule and length of service. It will meet or exceed the requirements of paid sick leave regulations, where applicable.** **Live Better U is a arenaflex-paid education benefit program for full-time and part-time employees in arenaflex and Sam's Club offices. Programs range from high school completion to four-year college degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are fully paid for by arenaflex.** **Qualification requirements apply to certain benefits and may depend on your work schedule and length of service. Benefits are subject to future changes and may be subject to a specific plan or program terms.** **For information about benefits and eligibility, see One.arenaflex.** **Extra compensation includes annual or quarterly performance rewards. Extra compensation for certain positions may also include:** * Stock * Minimum Capabilities... **Illustrated below are the necessary minimum capabilities for this position. If none are listed, there are no minimum capabilities.** Choice 1: Four-year college degree in software engineering, design, or related field and 7 years' experience in item management. Choice 2: 9 years' experience in item management or related field. **Favored Capabilities...** **Illustrated below are the discretionary preferred capabilities for this position. If none are listed, there are no preferred capabilities.** Graduate degree in Software engineering, Designing, Business Organization, or related field and 6 years' insight as an item supervisor, preferably working on customer-facing, large-scale, highly complex B2B/C items. We value applicants with a background in creating comprehensive digital experiences, showing expertise in executing Web Content Accessibility Guidelines (WCAG) 2.2 AA principles, assistive technologies, and integrating digital accessibility flawlessly. The ideal candidate would be familiar with accessibility best practices and join us as we continue to create accessible products and services observing arenaflex's accessibility guidelines and rules for supporting a comprehensive culture. **About arenaflex** At arenaflex, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from mindful sourcing to sustainability – and everything in between. As an arenaflex partner, you will play a critical role in shaping the future of retail, tech, marketing, finance, and many other industries – all while impacting the lives of millions of customers worldwide. Here, your work has an impact every day. What are you waiting for? arenaflex, Inc. is an Equal Opportunity Business - By Design. We believe we are uniquely positioned to help our partners, customers, and the communities we serve live better when we truly know them. That means getting it, respecting, and valuing diversity in all its forms, styles, experiences, characters, abilities, thoughts, and opinions - while being inclusive, all things considered. Apply Job! Apply for this job