**Experienced Full Stack Customer Experience Senior Specialist – Temporary Role**

Join blithequark, a global, digital business services company, and become a key contributor in delivering exceptional customer experiences to the world's best brands. As a Temporary Customer Experience Senior Specialist, you will play a vital role in streamlining business operations, driving high-performance sales, and enhancing consumer experiences. With a focus on process excellence, collaboration, and communication, you will have the opportunity to make a meaningful impact and advance your career in a dynamic and supportive environment. **About blithequark** blithequark is a global leader in digital business services, empowering companies to adapt quickly to changing needs and deliver exceptional customer experiences. With over 500,000 passionate and inspired employees speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. At blithequark, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance, where employees feel valued, inspired, and supported. **Benefits of Working with blithequark** • Paid Training to enhance your skills and knowledge • Competitive Wages to recognize your value • Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being • Paid Time Off to recharge and relax • Employee wellness and engagement programs to foster a positive work environment **TP and You** Through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. As a Temporary Customer Experience Senior Specialist, you will become a key contributor in making that happen. Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company, demonstrating the limitless opportunities for growth and development within our organization. **Responsibilities** As a Temporary Customer Experience Senior Specialist, your key responsibilities will include: • Coaching agents to improve knowledge, engage consumers, and enhance sales skills • Collaborating with Operations Manager and site Supervisors to develop and execute daily plans to drive improved performance • Coaching and updating agents via call calibrations, one-on-ones, live side-by-sides, huddles, team meetings, and more • Driving high-performance sales, compliance, and consumer experience standards and outcomes • Actively monitoring agents via Live listen and recommending changes when necessary • Assisting in the implementation of new processes and collaborating with onsite and offsite staff • Completing daily call reviews and coaching as outlined in the Standard Operating Procedures section • Completing daily Group call reviews and coaching as outlined in the Standard Operating Procedures section (if applicable) • Completing UES documentation and coaching **Qualifications** To be successful in this role, you will need: • A Health Insurance License • The ability to work remotely • Flexibility to work Monday-Friday and any 8 hours between 7AM-7PM • Previous call center experience with five (5) or more of the following: + More than six (6) months experience as an inbound call center customer service representative + More than six (6) months experience as a mentor, trainer, or acting supervisor + Analytical and problem-solving skills + Ability to analyze and identify agent trending + Ability to analyze and identify opportunities in customer feedback + Ability to assess individual and team performance + Advanced troubleshooting skills + Strong written and verbal communication skills + Strong leadership skills + Highly productive + Very good attendance habits + Excellent organizational and time management skills + Excellent verbal and written communication skills + Ability to communicate with all levels of management + Ability to work independently and multi-task • A college degree preferred • Working experience with creating or compiling reports using various sources of data • Experienced with the Microsoft Office Products - Excel, Word, and PowerPoint • Ability to pass a background and drug test **Required Skills** To excel in this role, you will need to possess the following skills: • Process Excellence • Collaboration • Communication • Emotional Intelligence • Open-Mindedness • Critical Thinking • Solution Orientation • Entrepreneurship • AI Proficiency • Data Literacy **Be Part of Our blithequark Family** At blithequark, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance. We are committed to providing an environment where employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. **Apply Now** If you are a motivated and experienced professional looking for a temporary opportunity to make a meaningful impact, apply now to join our team as a Temporary Customer Experience Senior Specialist. Apply for this job