**Experienced Full Stack Customer Practice Manager – Media & Entertainment, US – Telco, Media, Entertainment, Games, and Sports – arenaflex ProServe**

At arenaflex, we're on a mission to revolutionize the way businesses operate in the Media & Entertainment industry. As a key member of our arenaflex Professional Services (ProServe) team, you'll play a vital role in driving transformative customer programs and developing long-term strategies that drive business growth and financial value. If you're a seasoned professional with a passion for the Media & Entertainment domain and a knack for leading business outcomes, we want to hear from you. **About arenaflex** arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to meet the evolving needs of our customers. With a robust suite of products and services, we empower businesses to power their operations, from the most successful startups to Global 500 companies. Our inclusive team culture, mentorship, and career growth opportunities make us a leader in the industry, and we're committed to becoming Earth's Best Employer. **Job Summary** As an Experienced Full Stack Customer Practice Manager, you'll lead and support transformative customer programs during the pursuit, solution, and ongoing engagement stages, developing a long-term ProServe strategy and executing against that strategy within our Media & Entertainment vertical in the United States. You'll be a trusted advisor for our customers, driving strategic and financial value through promoting and selling transformational ProServe programs. You'll manage all aspects of business development, deal structuring, deal support, and ensure delivery excellence and project closure in your assigned accounts or territories. **Key Responsibilities** * Lead business outcomes: articulate accelerated customer outcomes through cloud transformation * Execution of long-term strategic customer transformation roadmaps, with a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term * Develop a unified account plan and pursuit plan that aligns with arenaflex account team (direct sales) * Establish Executive relationships across Business & Technology groups, executive sponsorship of programs * Establish an internal network at arenaflex, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, Legal * Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the cloud ecosystem * Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives * Support scale through shared learnings and mechanisms across the ProServe team **About the Team** Our team is diverse, and we value experiences from all backgrounds. If you don't meet all of the preferred qualifications and skills listed in the job description, we encourage you to apply. We're committed to creating a culture of inclusion that empowers us to be proud of our differences. **Why arenaflex?** * We're a leader in the cloud computing industry, with a robust suite of products and services that empower businesses to power their operations * Our inclusive team culture, mentorship, and career growth opportunities make us a leader in the industry * We're committed to becoming Earth's Best Employer, with a focus on work-life balance and flexibility * Our compensation reflects the cost of labor across several US geographic markets, with a base pay range of $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market **Basic Qualifications** * Bachelor's degree, or 7+ years of professional or military experience * 5+ years of Media & Entertainment Industry experience * 8+ years of IT consulting and management experience in customer-facing roles * A proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs * Experience in leading solutions that include core products, third-party products, and custom-built solutions **Preferred Qualifications** * A consistent track record of achieving sales targets and opportunity management * Excellent written and verbal communication skills, including workgroup leadership and executive presentations **Essential Skills and Competencies** * Executive-level experience in driving business-level discussions and proposals on enterprise-level strategic solutions in the Media & Entertainment domain * Domain areas of expertise in 2 or more of the following: + Content Production + Media Supply Chain + Direct to Consumer / Streaming + Customer Data Platform / Audience Monetization + Generative AI for Media & Entertainment workloads * Strong leadership and management skills, with the ability to articulate accelerated customer outcomes through cloud transformation * Excellent written and verbal communication skills, including workgroup leadership and executive presentations * Ability to establish Executive relationships across Business & Technology groups, executive sponsorship of programs * Strong analytical and problem-solving skills, with the ability to deliver on annual bookings, revenue, and customer satisfaction targets **Career Growth Opportunities and Learning Benefits** * Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences * Mentorship and career-advancing resources to help you develop into a better-rounded professional * Opportunities for career growth and advancement within arenaflex * Access to a wide range of training and development programs to help you stay up-to-date with the latest industry trends and technologies **Work Environment and Company Culture** * arenaflex is committed to creating a culture of inclusion that empowers us to be proud of our differences * Our team is diverse, and we value experiences from all backgrounds * We're committed to work-life balance and flexibility, with a focus on achieving success at work without sacrificing at home * Our compensation reflects the cost of labor across several US geographic markets, with a base pay range of $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market **Compensation, Perks, and Benefits** * Base pay range of $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market * Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package * Full range of medical, financial, and/or other benefits, including: + Medical, dental, and vision insurance + 401(k) or other retirement savings plan + Paid time off and holidays + Flexible work arrangements and work-life balance **How to Apply** If you're a seasoned professional with a passion for the Media & Entertainment domain and a knack for leading business outcomes, we want to hear from you. Apply now to join our arenaflex ProServe team and be a part of our mission to revolutionize the way businesses operate in the Media & Entertainment industry. Apply for this job