Experienced Full Stack Customer Service Agent – Ticketing, Gate Operations, and Airport Services at blithequark

Join the blithequark Team: Delivering World-Class Customer Experiences At blithequark, we're dedicated to providing exceptional service to every customer, making them feel valued and appreciated. As a Customer Service Agent, you'll play a vital role in upholding our brand reputation by ensuring seamless travel experiences for our customers. If you're passionate about delivering top-notch service, working in a dynamic airport environment, and being part of a team that values care, integrity, resilience, servant leadership, and teamwork, then this is the perfect opportunity for you! About blithequark and the Industry blithequark is a leading player in the aviation industry, committed to providing world-class service to our customers. Our brand is built on a foundation of excellence, and we rely on our Customer Service Agents to embody our values and deliver exceptional experiences. As a Customer Service Agent, you'll be an integral part of our team, working in a fast-paced airport environment, and interacting with customers from diverse backgrounds. Key Responsibilities As a Customer Service Agent at blithequark, you'll be responsible for: Ticket Agent Responsibilities: Greeting customers and guiding them through the ticketing and baggage check-in process. Using computers to sell, print, and reissue tickets, as well as manage the check-in process. Ensuring customers have the proper travel documentation and tagging baggage. Performing lifting tasks, such as transferring baggage from scales to conveyor belts. Practicing safety-conscious behaviors in all operational processes and procedures. Gate Agent Responsibilities: Assisting customers with routing, trip planning, and gate boarding. Using computers to provide customers with seat availability, make gate announcements, and manage the boarding process. Operating jet ways and handling aircraft doors. Practicing safety-conscious behaviors in all operational processes and procedures. Work Environment and Culture At blithequark, we're proud of our culture, which is rooted in our shared values of: Care: Putting our customers and colleagues first. Integrity: Acting with honesty and transparency. Resilience: Adapting to challenges and bouncing back. Servant Leadership: Leading by example and empowering others. Teamwork: Collaborating to achieve common goals. As a Customer Service Agent, you'll work in a dynamic airport environment, interacting with customers and colleagues from diverse backgrounds. You'll be part of a team that's dedicated to delivering exceptional service and making every customer feel valued. Benefits and Perks At blithequark, we offer a range of benefits and perks to support your well-being and career growth, including: Competitive compensation and benefits package. Opportunities for career growth and professional development. Comprehensive training programs to support your success. A dynamic and supportive work environment. Recognition and rewards for outstanding performance. What You Need to Succeed To be successful as a Customer Service Agent at blithequark, you'll need: Minimum Qualifications: High School diploma, GED, or High School Equivalency. Must be at least 18 years of age. Must be proficient in English. Strong verbal and written communication skills. Basic computer skills. Ability to pass a Customer Service Assessment. Frequently lift bags or items weighing up to and including 50 pounds. Occasionally lift bags or items weighing between 50 and 70 pounds. Willingness to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays. Authorization to live and work in the country at the time of application. Preferred Qualifications: While not required, the following qualifications will give you a competitive edge: Previous experience in customer service or a related field. Experience working in an airport or travel industry environment. Proficiency in multiple languages. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting your career growth and development. As a Customer Service Agent, you'll have access to: Comprehensive training programs to support your success. Opportunities for career advancement and professional growth. Mentorship and coaching from experienced colleagues. Recognition and rewards for outstanding performance. Why Join blithequark? If you're passionate about delivering exceptional customer service, working in a dynamic airport environment, and being part of a team that values care, integrity, resilience, servant leadership, and teamwork, then join us at blithequark! As a Customer Service Agent, you'll play a vital role in upholding our brand reputation and making every customer feel valued. Apply now to become a part of our team and start your journey with blithequark! Apply for this job