**Experienced Full Stack Customer Service Manager – Remote Operations Leadership**

Are you a motivated and customer-focused individual looking to kick-start your career in a dynamic and fast-paced environment? Do you have a passion for leading teams and driving business results? Look no further than blithequark, a leading innovator in the e-commerce industry. We are seeking an experienced Full Stack Customer Service Manager to join our team as an Area Manager, leading a team of hourly workforce and playing a key role in maintaining our customer expectations. **About blithequark** blithequark is a global leader in the e-commerce industry, delivering millions of packages and smiles to customers every day. Our WW Operations network is a complex and dynamic system, with three major components: First mile, Middle mile, and Last mile. Our vision and dedication to the customer are constant, and we are committed to providing the highest levels of safety, quality, attendance, and performance. **Job Summary** As an Area Manager at blithequark, you will be responsible for leading a team of hourly workforce and ensuring that customer orders are delivered at the right time, to the right location. You will play a key role in maintaining our customer expectations and driving business results. You will also be responsible for collaborating with all support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop plans to meet business objectives. **Key Responsibilities and Job Elements** * Support, mentor, and motivate your hourly workforce to achieve high levels of safety, quality, attendance, and performance * Manage safety, quality, productivity, and customer delivery promises to ensure that customer expectations are met * Collaborate with all support teams to develop plans to meet business objectives * Lift up to 49 pounds and frequently push, pull, squat, bend, and reach to perform tasks * Stand/walk for up to 12 hours during shifts to ensure that tasks are completed efficiently * Work in an environment where the noise level varies and can be loud, and where the temperature and weather conditions may be variable * Continuously climb and descend stairs (applies to sites with stairs) to ensure that tasks are completed efficiently **Essential Qualifications** * 1-2 years of experience in a leadership or management role, preferably in a customer-facing or operations environment * Strong communication and interpersonal skills, with the ability to motivate and lead a team * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Ability to work in a team environment and collaborate with support teams to achieve business objectives **Preferred Qualifications** * Experience in a customer service or operations environment, preferably in the e-commerce industry * Knowledge of safety protocols and procedures, and experience in managing safety-related issues * Experience in managing quality and productivity metrics, and developing plans to improve performance * Strong technical skills, with experience in using software applications and systems to manage operations * Ability to work in a remote environment and use technology to communicate and collaborate with team members **Skills and Competencies** * Strong leadership and management skills, with the ability to motivate and lead a team * Excellent communication and interpersonal skills, with the ability to work effectively with team members and support teams * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong technical skills, with experience in using software applications and systems to manage operations **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development, with the ability to take on new challenges and responsibilities * Access to training and development programs, with the ability to learn new skills and knowledge * Collaborative and dynamic work environment, with the ability to work with a diverse team of professionals * Recognition and rewards for outstanding performance, with the ability to achieve career goals and objectives **Work Environment and Company Culture** * blithequark is a dynamic and fast-paced environment, with a focus on innovation and customer satisfaction * Our company culture is collaborative and inclusive, with a focus on teamwork and mutual respect * We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** * Estimated salary: $20 to $28 per hour based on qualifications * Flexible work arrangements, including remote work options * Professional development opportunities, including training and development programs * Recognition and rewards for outstanding performance, including bonuses and promotions * Access to a range of benefits and perks, including health insurance, retirement plans, and paid time off **How to Apply** If you are a motivated and customer-focused individual looking to kick-start your career in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job