Experienced Full Stack Customer Service Representative – 100% Remote Contact Center Agent for Top-Notch Healthcare Services

Introduction to blithequark At blithequark, we are dedicated to providing exceptional healthcare services that make a real difference in people's lives. As a leader in the industry, we strive for excellence in everything we do, from our products and services to our customer support. Our mission is to deliver top-notch assistance to our members and providers, ensuring their satisfaction and loyalty. We believe that our employees are the backbone of our organization, and we are committed to creating a work environment that is supportive, inclusive, and empowering. Job Overview We are seeking an experienced and skilled Contact Center Agent to join our dynamic team. As a frontline representative, you will play a pivotal role in providing effective communication, problem resolution, and client education to our members and providers. Your expertise will be essential in addressing a wide range of inquiries related to insurance, applications, and claims across various product lines, including Medicare and Medicaid. This is an exciting opportunity to work remotely and be part of a team that is passionate about delivering exceptional customer service. Key Responsibilities Interact with providers and members via phone to provide information and respond to inquiries, concerns, and questions about insurance coverage and products offered by blithequark. Transfer calls to the appropriate department, ensuring seamless communication and resolution. Follow up on inquiries and complaints that have not been resolved, demonstrating a commitment to customer satisfaction. Perform research on billing inquiries and claims to provide payments and refunds, utilizing our computer system to analyze the caller's situation. Act as a liaison between various departments to address concerns and resolve customer issues. Identify, research, and resolve customer complaints, speaking in a way that customers can understand and serving as a liaison between the customer and various departments. Navigate through automated information systems to analyze the caller's situation and provide effective solutions. Demonstrate the ability to perform in a highly metric-driven environment, maintaining minimum quality scores or better. Work flexible schedules, including evenings, weekends, and holidays, as required by the business. Essential Qualifications High School Diploma or GED. Work experience in a face-to-face or call center environment. Experience multitasking between programs and completing required data entry of client demographics or client lookup systems while talking to blithequark customers. Work experience using a corporate email system. Experience navigating through system applications on a desktop computer or laptop. Adaptability to a fast-paced and ever-changing environment. Flexibility to work evening and weekends due to business needs. Preferred Qualifications Ability to proficiently read, write, and speak English and either Russian, Mandarin, Cantonese, or Spanish. Healthcare industry work experience. Call Center experience in a metrics-driven environment. Previous healthcare work experience interacting with members and/or providers. Skills and Competencies To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should be highly organized, with strong problem-solving and analytical skills. The ability to navigate through automated information systems and perform research on billing inquiries and claims is essential. Additionally, you should be flexible and adaptable, with a commitment to delivering exceptional customer service. Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. As a Contact Center Agent, you will have opportunities to advance your career in various areas, including performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and other areas. We believe in investing in our employees and providing them with the tools and resources they need to succeed. Work Environment and Company Culture Our company culture is built on a foundation of respect, inclusivity, and empowerment. We believe in creating a work environment that is supportive, collaborative, and fun. As a remote employee, you will be part of a dynamic team that is passionate about delivering exceptional customer service. We offer a range of benefits, including medical, dental, and vision coverage, incentive and recognition programs, life insurance, and 401k contributions. Compensation and Benefits We offer a competitive salary range, commensurate with your location and experience. The hiring range for this position is between $34,091 and $52,000, depending on your location and qualifications. Additionally, you will be eligible for overtime and quarterly bonuses, averaging $1,100 every three months. Our benefits package includes medical, dental, and vision coverage, flexible reimbursement accounts, employee assistance plans, and much more. Training and Development As a new employee, you will undergo a 6-week paid virtual training program, which is classroom-based and scheduled between 9:30 am to 5:30 pm EST, Monday through Friday. This comprehensive training program will equip you with the skills and knowledge you need to succeed in your role. Post-training, your work schedule will require availability for any shift between 8 am to 8 pm EST, including weekends and holidays as needed, to meet our business demands. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Contact Center Agent at blithequark, you will be part of a dynamic team that is dedicated to making a real difference in people's lives. Don't miss out on this chance to join our team and contribute to our mission of providing top-notch healthcare services. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job