**Experienced Full Stack Customer Service Representative – Aftermarket Auto Parts**

Are you passionate about delivering exceptional customer experiences and working with like-minded individuals who share your enthusiasm for muscle cars, trucks, and off-road vehicles? Do you have a knack for resolving complex issues and providing top-notch support to customers? If so, we invite you to join our dynamic team at blithequark as a Remote Customer Service Representative – Aftermarket Auto Parts. **About blithequark** blithequark is one of the largest and fastest-growing e-commerce retailers in the Greater Philadelphia area, with a strong presence in the aftermarket auto parts industry. Our family of brands, including AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, has been serving the needs of automotive enthusiasts since 2004. With the acquisition of Eckler's in 2022, we've expanded our catalog of brands to offer a wide range of aftermarket automotive products for vehicles as classic as the Model T. At blithequark, our purpose goes beyond selling car parts. We're committed to creating meaningful customer experiences at every step of their journey. Whether it's supplying unique products that customize the look and feel of their ride, providing thousands of educational videos for DIY enthusiasts, or leveraging user-generated content to inspire even the most experienced owners, we're obsessed with ensuring we reach as many like-minded gearheads across the globe. **Position Summary** As a Remote Customer Service Representative – Aftermarket Auto Parts, you'll play a vital role in supporting our customers after their purchasing experience. You'll be responsible for resolving post-purchase related issues or concerns, including returning products, tracking orders, cancellations, and more. Your exceptional communication skills, product knowledge, and ability to work under pressure will make you an invaluable asset to our team. **Qualifications** To succeed in this role, you'll need: * A high school diploma or an equivalent combination of education and experience * A minimum of 1 year of previous Customer Service experience * The ability to acquire and maintain automotive knowledge in all supported vehicles * Excellent communication and interpersonal skills * Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel) * Ability to maintain professionalism and use tact when dealing with difficult customers * Excellent organizational skills with the ability to handle multiple tasks simultaneously * Ability to prioritize workload and meet deadlines * Successful completion of the blithequark customer service new hire training program * Bi-lingual a plus * Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT **Perks & Benefits** As a valued member of our team, you'll enjoy: * Health Insurance: Medical, dental, and vision coverage * Financial: 401(k)/Roth plans with a generous company match * Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursement * Automotive Enthusiast Program: + Employee Discounts - All blithequark employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. + Vehicle Mod Program - Own a vehicle we sell parts for? All blithequark employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles. + Race Reimbursements - Love going to car shows and races? All blithequark employees are eligible for annual reimbursements for car show registration/admission fees. + Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance **Essential Duties and Responsibilities** As a Remote Customer Service Representative – Aftermarket Auto Parts, you'll be responsible for: * Taking incoming calls from customers concerning post-purchase related issues or concerns, including returning product, tracking orders, cancellations, etc. * Displaying a professional, courteous demeanor when handling customer calls. Providing prompt, efficient service for all customer inquiries. * Efficiently entering and processing customer requests. * Answering questions and educating customers around policies & procedures. * Continuing education and improving knowledge through company-sponsored programs and training. * Notifying Customer Service Leadership of trends or problems encountered. * Meeting performance expectations of the position regarding customer service quality, productivity, and availability. * Upholding first-touch resolution (FTR) standards. * Participating in special projects and performing other duties as assigned by management. **Essential Job Functions (As required by the Americans with Disabilities Act – To be performed with or without reasonable accommodation)** * Visual and hearing capability. * Ability to sit for long periods of time. * Ability to maintain attendance as defined by company policy. * Ability to work under pressure to meet strict deadlines. * Ability to operate general office equipment i.e., fax machine, photocopier, computer printer. * Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others. * Additionally, your role with blithequark is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances. **Expected Salary** $15 per hour **Location** Utah **How to Apply** If you're passionate about delivering exceptional customer experiences and working with like-minded individuals who share your enthusiasm for muscle cars, trucks, and off-road vehicles, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for the job now! Apply for this job Apply for this job