**Experienced Full Stack Customer Service Representative – Chat Support Specialist (Remote)**

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Support Specialist, Chat, you'll play a vital role in creating strong communication pathways between arenaflex and its customers, providing top-notch support and guidance to help them find the perfect solution. If you're a customer-centric individual with a knack for building rapport and a passion for delivering exceptional service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. Our team is dedicated to fostering a culture of collaboration, creativity, and customer obsession. We're committed to pushing the boundaries of what's possible and making a meaningful impact in the lives of our customers. **Job Summary** As a Support Specialist, Chat, you'll be the face of arenaflex, providing exceptional customer service and support through live chat sessions, phone calls, and email correspondence. You'll be responsible for responding to customer inquiries, resolving issues, and providing personalized solutions to meet their needs. If you're a skilled communicator with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Respond to all inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close the sale. * Proactively make outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues. * Meet or exceed all individual and department KPIs and performance goals by uncovering the customers' needs and offering exceptional sales and service to close the sale. * Listens and learns our products to become a subject matter expert and voice for our brand. * Effectively manages change related to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers, verifying customer account information and order information. * Consistently responding to all client questions and comments with correct grammar and punctuation via chat with complete and correct information. * Processing online orders, returns, replacements, adjustments, warranties, and installations. Tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up. Understanding and resolving customer questions, concerns, issues, and needs. Maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications** * Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required. * Experience with inbound and outbound product and service sales. * Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * High school diploma/GED required, associates/bachelors degree or equivalent experience preferred. * Must have experience in helping customers and providing customer service. * Must be adaptable and dependable – proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * Clear and concise written and oral communicator with proven ability to address customer needs through written and oral mediums. * Demonstrates technical savvy and ability to learn and navigate computer systems. * Ability to quickly build and develop open, honest, and friendly rapport with customers in order to move through and solve customer challenges. * Bilingual – ability to fluently speak and write in Spanish is a bonus. * Prior experience in tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Preferred Qualifications** * Prior experience working in a fast-paced environment. * Experience with CRM software and other customer service tools. * Strong problem-solving and analytical skills. * Ability to work in a team environment and collaborate with cross-functional teams. * Strong communication and interpersonal skills. **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the ability to connect with colleagues and customers through our virtual collaboration tools. arenaflex is committed to fostering a culture of inclusivity, diversity, and respect, where every employee feels valued and empowered to contribute their best work. **Benefits and Perks** * Competitive hourly rate of $19.50 per hour. * 401(k) matching program. * Dental insurance. * Flexible schedule. * Health insurance. * On-the-job training. * Paid time off. * Referral program. * Vision insurance. * Work from home. **Shift and Availability** * Day shift (preferred). * Evening shift (preferred). * Morning shift. * Availability to work a variety of shifts, including weekends and holidays. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now! Apply for this job