**Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support**

Are you a highly motivated and customer-focused individual looking to start a rewarding career in customer service? Do you have a passion for delivering exceptional experiences and driving business growth? Look no further than blithequark, a leading provider of business process outsourcing, staff augmentation, and contact center customer services. As a Customer Service Representative at blithequark, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You will work on behalf of some of the most recognized brands in the world, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience. **About blithequark** blithequark is a dynamic and innovative company that helps customers take on their CX and DX challenges differently. We create industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, blithequark is the holding company for a range of subsidiaries, including Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736). **What We Offer** As a Customer Service Representative at blithequark, you will enjoy a range of benefits and opportunities, including: * Competitive starting compensation ($15.00/hour) * Regular reviews and raises based on tenure and performance * Paid time off, paid holidays, and paid training opportunities * Medical, dental, and vision coverage options * Casual dress code and fun, engaging work environment * Opportunities for advancement and career growth * Recognition and rewards for outstanding performance **Key Responsibilities** As a Customer Service Representative, you will be responsible for: * Handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology * Resolving customer issues and providing best-in-class customer experience * Utilizing systems and technology to complete account management tasks * Recognizing sales opportunities and applying sales skills to upgrade customers * Explaining and positioning products and processes when interacting with customers * Appropriately escalating customer dissatisfaction * Ensuring first call resolution through problem-solving and effective call handling **Requirements** To be successful in this role, you will need: * 18 years of age or older * High school diploma or equivalent * Experience with data-entry utilizing a computer * Ability to read and speak English fluently * Wired, high-speed internet connection (Download speed of 20Mbps+) * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * Aptitude for conflict resolution, problem-solving, and negotiation * Customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * Ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience **Work Environment** As a Customer Service Representative at blithequark, you will work from home in a professional office environment. You will be required to sit/stand for long periods while using a computer and telephone headset. You will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. You may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Career Growth Opportunities** At blithequark, we believe in investing in our employees and providing opportunities for career growth and advancement. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge, and progress to more senior roles within the company. Our career growth opportunities include: * Supervisor * Trainer * Talent Acquisition * Operations Management **Why Join blithequark?** At blithequark, we are committed to creating a diverse and inclusive work environment that values and respects our employees. We believe in: * Embracing differences and promoting diversity * Providing opportunities for career growth and advancement * Investing in our employees and their development * Fostering a culture of innovation and excellence * Delivering exceptional customer experiences **How to Apply** If you are a motivated and customer-focused individual looking to start a rewarding career in customer service, apply now to join the blithequark team. Visit our website at [insert website URL] to learn more about our company and our opportunities. Apply for this job