**Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support**

Are you a highly motivated and customer-focused individual looking to start a rewarding career in customer service? Do you have a passion for delivering exceptional experiences and driving business growth? Look no further than arenaflex, a leading provider of business process outsourcing, staff augmentation, and contact center customer services. As an Experienced Full Stack Customer Service Representative at arenaflex, you will play a critical role in supporting our commercial and public sector clients by providing top-notch customer service, troubleshooting technical issues, and promoting our clients' products and services. With our industry-leading training program, you will have the opportunity to develop your skills and advance your career in a dynamic and fast-paced environment. **About arenaflex** arenaflex is a global leader in business process outsourcing, staff augmentation, and contact center customer services. With over 10,000 talented individuals and 150+ diverse North American client partners, we deliver exceptional experiences and drive optimal performance for our clients. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. **Job Overview** As an Experienced Full Stack Customer Service Representative, you will be responsible for handling inbound calls, making outbound sales inquiries, and utilizing state-of-the-art contact center technology and customer experience methodology to deliver exceptional customer experiences. You will work closely with our clients to understand their needs and provide tailored solutions to meet their business objectives. **Key Responsibilities** * Handle inbound calls and make outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology * Utilize systems and technology to complete account management tasks * Recognize sales opportunities and apply sales skills to upgrade customers * Explain and position products and processes when interacting with customers * Appropriately escalate customer dissatisfaction * Ensure first call resolution through problem-solving and effective call handling * Collaborate with internal teams to resolve customer issues and improve overall customer experience * Meet or exceed performance metrics and quality standards **Essential Qualifications** * High school diploma or equivalent * 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus **Preferred Qualifications** * 2+ years of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience * Experience with data-entry utilizing a computer * The ability to read and speak English fluently * Have a wired, high-speed internet connection (Download speed of 20Mbps+) **Work Environment and Culture** As an Experienced Full Stack Customer Service Representative at arenaflex, you will be part of a dynamic and fast-paced team that is passionate about delivering exceptional customer experiences. Our work environment is collaborative, inclusive, and supportive, with a focus on employee growth and development. We offer a range of benefits and perks, including: * Competitive compensation and benefits package * Opportunities for career growth and advancement * Collaborative and inclusive work environment * Flexible scheduling and work-from-home options * Access to industry-leading training and development programs * Recognition and rewards for outstanding performance **Compensation and Benefits** We offer a competitive compensation and benefits package, including: * Starting compensation: $15.00/hour * Opportunities for regular raises and promotions * Paid time off and holidays * Medical, dental, and vision coverage options * Access to industry-leading training and development programs * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual looking to start a rewarding career in customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com/careers]( to submit your application and learn more about our company culture and values. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We believe that diversity and inclusion are essential to our success and strive to create a work environment that reflects the diversity of our clients and communities. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), arenaflex provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources. **Disclaimer** The purpose of this job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **COVID-19 Response** arenaflex has taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. For more information on arenaflex's response to COVID-19, please visit [www.arenaflex.com/covid-19]( Apply for this job