**Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support**

At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and success. As a key member of our customer service team, you'll play a vital role in supporting our commercial and public sector clients by providing top-notch support, resolving customer issues, and driving sales growth. If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of business process outsourcing (BPO) services, helping clients take on their customer experience (CX) and digital experience (DX) challenges differently. With a diverse lineup of tech-enabled business services operating companies, we're committed to driving modernization through digitalization and ensuring clients do more for less. Our team of over 10,000 talented individuals is dedicated to delivering exceptional experiences and driving optimal performance for our clients. **Job Summary** As a Customer Service Representative, you'll be responsible for handling inbound calls, making outbound sales inquiries, and providing top-notch support to our commercial and public sector clients. You'll work closely with our team to resolve customer issues, drive sales growth, and deliver exceptional customer experiences. With our industry-leading training program, you'll have the opportunity to grow and develop your skills, advancing to leadership roles or specialized positions within the company. **Key Responsibilities** * Handle inbound calls and make outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology * Resolve customer issues, troubleshoot basic technical issues, and provide product information to customers * Utilize systems and technology to complete account management tasks, recognize sales opportunities, and apply sales skills to upgrade customers * Explain and position products and processes when interacting with customers, and escalate customer dissatisfaction when necessary * Ensure first call resolution through problem-solving and effective call handling * Work collaboratively with the team to achieve sales and customer satisfaction goals * Participate in ongoing training and development to improve skills and knowledge **Ideal Candidate** * Must be 18 years of age or older * High school diploma or equivalent required; degree in a related field preferred * Experience with data-entry utilizing a computer and excellent organizational, written, and oral communication skills * Ability to read and speak English fluently, with a wired, high-speed internet connection (Download speed of 20Mbps+) * Excellent typing skills (20+ words a minute) and ability to work regularly scheduled shifts within our hours of operation * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and familiarity with computer and Windows PC applications * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues, with an aptitude for conflict resolution, problem-solving, and negotiation * Customer service-oriented, with excellent interpersonal skills and the ability to build relationships with team members and customers * Ability to thrive in a fast-paced environment where change and ambiguity are prevalent **Preferred Qualifications** * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience **Work Environment and Culture** * Work from home as a remote employee, with access to state-of-the-art contact center technology and customer experience methodology * Collaborative and dynamic team environment, with opportunities for growth and development * Flexible scheduling to accommodate your needs and preferences * Ongoing training and development to improve skills and knowledge * Competitive compensation and benefits package, including medical, dental, and vision coverage options, paid time-off, and regular raises **Benefits and Perks** * Competitive starting compensation, with regular reviews and raises based on tenure and performance * Paid time-off and paid holidays, with opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision coverage options * Ongoing training and development to improve skills and knowledge * Opportunities for advancement and career growth within the company * Fun, engaging work environment with a casual dress code * Cash and prize contests, with opportunities to win computers, tablets, phones, TVs, trips, tickets, and even cars! **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team of over 10,000 talented individuals and take the first step towards a rewarding career with arenaflex. Apply Job! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. If you're interested in joining our team, please submit your application today! **About arenaflex's Response to COVID-19** arenaflex is committed to the health and safety of our employees and clients. In response to the COVID-19 pandemic, we've implemented measures to ensure our employees can work safely and effectively from home. These measures include social distancing, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks, and travel policies limiting travel and mandatory quarantine. For more information on arenaflex's response to COVID-19, please visit www.arenaflex.world/covid-19. Apply for this job