Experienced Full Stack Customer Service Representative – Delivering Exceptional Experiences and Driving Growth at blithequark

Join the blithequark Team: Where Customer Service Meets Growth and Opportunity At blithequark, we're dedicated to providing top-notch customer service and support to our policyholders. As a leader in the insurance industry, we're committed to fostering a culture of excellence, innovation, and growth. Our Getzville, NY office is seeking a talented Customer Service Representative to join our team and deliver personalized service that demonstrates the value of being insured by blithequark. About blithequark and the Insurance Industry blithequark is a wholly owned subsidiary of Berkshire Hathaway, one of the largest and most respected conglomerates in the world. With over 75 years of experience in the insurance industry, we've established ourselves as a leader in providing low rates, outstanding service, and clever marketing. Our company culture is built on the principles of integrity, respect, and teamwork, and we're committed to providing a work environment that is productive, inclusive, and rewarding for all our associates. Job Summary As a Customer Service Representative at blithequark, you'll be the first point of contact for our customers, providing exceptional service and support to policyholders. You'll be responsible for answering billing questions, making policy changes, and providing recommendations to customers. If you're a motivated and customer-focused individual who is looking for a career with growth opportunities, we want to hear from you! Key Responsibilities: Provide exceptional customer service to policyholders via phone, email, and other communication channels Respond to customer inquiries, resolve issues, and address concerns in a timely and professional manner Make policy changes, update customer information, and process transactions as needed Analyze customer needs and provide personalized recommendations and solutions Collaborate with other teams to resolve customer issues and improve overall customer experience Maintain accurate records and documentation of customer interactions Stay up-to-date with product knowledge and industry developments to provide informed support to customers Essential Qualifications and Skills: High school diploma or equivalent required; associate's or bachelor's degree preferred 1-2 years of experience in customer service, preferably in the insurance industry Excellent communication and interpersonal skills, with the ability to listen actively and empathize with customers Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions Ability to work in a fast-paced, high-volume call center environment with multiple priorities and deadlines Proficient in computer applications, including Microsoft Office and customer relationship management (CRM) software Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively Preferred Qualifications and Skills: Previous experience in the insurance industry or a related field Knowledge of insurance products and services, including policy terms and conditions Certifications or training in customer service, sales, or a related field Experience with data entry, reporting, and analytics Fluency in a second language What We Offer: At blithequark, we're committed to providing a comprehensive Total Rewards Program to support the financial security and well-being of our associates. Our benefits include: Premier medical, dental, and vision insurance with no waiting period Paid vacation, sick, and parental leave 401(k) plan with company match Paid training and licensures Career Growth and Development: At blithequark, we believe in investing in the growth and development of our associates. Many of our Customer Service Representatives see a base salary increase of 10% within their first year, with top performers seeing increases of up to 15%. We also offer opportunities for career advancement, training, and education to help you achieve your long-term goals. Work Environment and Culture: Our Getzville, NY office is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to fostering a culture of respect, empathy, and teamwork, where every associate can thrive and contribute to our mission. We offer a range of employee resource groups and activities to support the well-being and engagement of our associates. Compensation: Our salary range for this role is $20.15 per hour, or $40,602.25 per year. We also offer a range of benefits and perks to support your financial security and well-being. How to Apply: If you're a motivated and customer-focused individual who is looking for a career with growth opportunities, we want to hear from you! Please submit your application, including your resume and cover letter, to join our team at blithequark. blithequark is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job