**Experienced Full Stack Customer Service Representative – Health & Wellness Virtual Call Center**

At arenaflex, we're on a mission to revolutionize the way people think about health and wellness. As a leading Health & Wellness Direct Marketing & E-commerce platform, we're dedicated to helping millions of people worldwide live pain-free lives naturally and safely. We're now seeking an experienced and passionate Customer Service Representative to join our virtual call center team and be a part of this mission. **Who We Are** arenaflex is a dynamic and innovative organization that values its employees and customers above all else. Our core values of Freedom, Love, Team, Growth, Excellence, and Courage guide everything we do, from serving our customers to treating each other with respect and kindness. We believe in creating an environment that promotes happiness from the inside out, where our employees feel valued, inspired, and motivated to learn, teach, and grow. **Our Mission** Our mission is to provide an exceptional customer experience that sets us apart from the rest. We strive to create a positive and supportive environment where our customers feel heard, understood, and empowered to take control of their health and wellness. As a Customer Service Representative at arenaflex, you'll be the face of our organization, providing consultative, accurate, and efficient responses to customer inquiries, and helping them achieve their health and wellness goals. **What You'll Do** As a Customer Service Representative at arenaflex, you'll be responsible for: * Fielding customer inquiries and authentically connecting with our customers to help them best * Handling a high volume of inbound or outbound calls, as well as supporting customers through chat, phone, and email * Creating a positive experience for each caller by providing a consultative, accurate, and efficient response to their inquiries * Effectively searching for and typing information on the computer, navigating multiple windows and screens quickly, and inputting information accurately while keeping pace with the call * Documenting specifics of calls and customer interactions in the appropriate systems (CRM) * Assisting guests by placing customer orders through our E-commerce system * Utilizing knowledge of our products to educate and retain current customers * Working with confidential customer information and treating it sensitively * Typing at least 35 WPM and talking at the same time * Aiming to resolve issues on the first call by being proactive * Adhering to call center metrics such as call quality score averages, average talk time, and customer feedback scores * Acting as the "Voice of the Customer," working with the team to refine problem areas and drive continuous service improvements for our customers * Escalating customer or operational issues to the supervisor in a manner that identifies solutions and focuses on a timely and mutually satisfactory resolution **Qualifications** To be successful in this role, you'll need: * **Minimum 3 Years of Customer Service Experience** * 1-year experience working in a contact/call center (preferably virtual) * Business to Customer (B2C) Experience (client-facing) * Experience with high-volume inbound call intake * CRM System (Customer Relationship Management) System Exposure * Empathetic listener, sensitive, upbeat, optimistic * Strong computer and telephone multitasking skills * Very strong business verbal and written communication skills * Excellent time management skills, highly organized and detail-oriented * Solid work ethic, being the best, even if no one is watching * E-commerce, Sales and Retention, Customer Service Support Experience (supporting product knowledge and sales/customer-facing) * Experience supporting customers through Chat, Email, and Phone * Bilingual a plus * Ability to work the Saturday shift when necessary * Ability to control emotions and respond accordingly to the situation appropriately * Ability to handle stressful situations with resilience and respond appropriately **Computer Requirements** To perform this role, you'll need: * Home computer & headset * Operating System: Windows 7/Mac 10.1 or better * Minimum internet bandwidth of 25MB download and 5MB upload * Internet Router or Modem * Working Webcam **Benefits of Working at arenaflex** As a Customer Service Representative at arenaflex, you'll enjoy: * A healthy work-life balance and flexible schedule * Remote & virtual work-from-home position * Professional Development and Wellness Activities * Discount on arenaflex products * A team-centered culture **What's Next?** If your qualifications match our needs, we'll invite you to: * Take an online personality assessment, Predictive Index * Participate in a Google Meet with the Recruiting Team Member * If that goes well, participate in a Google Meet with the hiring manager for final selection **Get to Know Us** We encourage you to learn more about arenaflex and our culture by: * Exploring our proven, Pain Relieving Products * Reading hundreds of customer Success Stories * Checking out our reviews on Glassdoor * Visiting our website at **Apply Now** If you're a driven, confident, and customer-focused individual who thinks on their feet and delivers top-notch service, we'd love to hear from you. Please apply now and take the first step towards joining our team at arenaflex. **Note** Before applying for the role, please note that we take hiring very seriously. Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations. Although we cannot follow up with each candidate, we do our best to run a thorough process for candidates with whom we identify a potential fit. **Apply Job!** Apply Now! Apply for this job