**Experienced Full Stack Customer Service Representative – Healthcare Provider Support**

At blithequark, we're revolutionizing the healthcare experience by creating healthier communities and removing barriers to quality care. As a key member of our team, you'll play a vital role in shaping the future of healthcare by providing exceptional support to healthcare providers. If you're passionate about making a difference in people's lives, we invite you to join our mission to Care. Connect. Grow together. **About blithequark** blithequark is a leading healthcare organization dedicated to simplifying the healthcare experience and promoting equitable care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe in fostering a culture of inclusivity, empathy, and innovation, where our employees can grow, learn, and thrive. **Job Summary** As an Experienced Full Stack Customer Service Representative – Healthcare Provider Support, you'll serve as the primary point of contact for healthcare providers, resolving issues efficiently and providing support through various channels. You'll navigate multiple systems, collaborate with internal partners, and promote self-service digital tools to enhance provider satisfaction. Success in this role is measured by metrics such as first call resolution rate, provider satisfaction scores, and efficient issue resolution time. **Key Responsibilities** • Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues • Service Providers in a multi-channel environment, including calls, dual chats, and email as required • Quickly and appropriately contact healthcare professionals (i.e., physician offices, clinics, billing offices) • Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health) • Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction • Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner • Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types • Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution **Essential Qualifications** • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1+ years of customer service experience analyzing and solving customer's concerns • Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work full-time (40 hours/week) Monday - Friday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35am - 7:05pm CST • Ability to work occasional overtime, as needed **Preferred Qualifications** • Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as primary job tools • Health care experience and knowledge of healthcare terminology • Presently employed within blithequark Operations & Experience (also known as blithequark Benefit Operations) **Skills and Competencies** • Proficient in multi-tasking, including managing multiple conversations simultaneously • Skilled in quickly resolving calls and messages, effectively preventing escalated complaints • Strong time management skills • High emotional intelligence and empathy • Excellent active listening and comprehension abilities • Exceptional written communication skills • Demonstrated problem-solving, organizational, and interpersonal skills • Proven track record of consistently achieving quality and productivity standards • Typing Speed is greater than or equal to 35-40 WPM with accuracy of 90% **Telecommuting Requirements** • Reside within Eastern, Central, OR Mountain Time Zone • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a member of our team, you'll have access to: • Comprehensive training programs to help you develop the skills and knowledge you need to succeed • Opportunities for career advancement and professional growth • A supportive and inclusive work environment that encourages collaboration and innovation • Access to cutting-edge technology and tools to help you stay ahead of the curve **Work Environment and Company Culture** blithequark is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on the principles of empathy, innovation, and collaboration, and we're passionate about making a positive impact on the lives of our employees and the communities we serve. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: • Hourly pay ranging from $17.74 - $31.63 per hour, based on full-time employment • Comprehensive benefits package, including medical, dental, and vision coverage • Incentive and recognition programs to reward your hard work and dedication • Equity stock purchase and 401k contribution • Paid time off and holidays • Access to our Employee Assistance Program (EAP) for support and resources **How to Apply** If you're passionate about making a difference in people's lives and want to join a dynamic and inclusive organization, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. **Drug-Free Workplace** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job