**Experienced Full Stack Customer Service Representative – Hybrid Sales and Support**

Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join the team at blithequark, a global leader in communications and technology, as a Premier Service Consultant specializing in customer acquisition and service. **About blithequark** At blithequark, we're pioneers of making connections and have been ever since our inception. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we create connections that change the world. Our commitment to innovation and customer satisfaction has made us a household name, and we're excited to welcome talented individuals like you to our team. **Job Summary** As a Premier Service Consultant, you'll be the voice of blithequark, providing exceptional customer service and driving sales growth through personalized recommendations and solutions. You'll work in a hybrid environment, splitting your time between our Richardson, Texas location and remote work from home. This role requires flexibility, adaptability, and a passion for delivering outstanding customer experiences. **Key Responsibilities** * Provide exceptional customer service through inbound calls, chats, emails, and other interactions, ensuring timely and effective resolutions to customer inquiries and issues. * Identify upsell opportunities and make recommendations to customers, helping them get the most out of our latest products and services. * Work in a fast-paced, high-volume contact environment, using multiple tools and systems to resolve various service, billing, and payment inquiries. * Maintain customer records, ensuring accurate and up-to-date information. * Perform basic troubleshooting and engage Tier 3 support to resolve complex customer-impacting issues. * Collaborate with cross-functional teams to address customer needs and drive sales growth. * Participate in ongoing training and development to stay up-to-date on the latest technology, devices, and promotions. **What You'll Need** * Call center or customer service experience, with a proven track record of delivering exceptional customer experiences. * Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours. * Occasional overtime may be required. * WFH Requirements: + Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs). + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection). + AT&T will provide all the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.). + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.). + You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). **What We Offer** * Paid training and additional resources to support success in your new role as a blithequark Premier Service Consultant. * Competitive compensation, with a starting salary range of $600.00 - $696.50 weekly, plus up to $36,000 in commissions yearly if all sales goals are met. * Amazing perks and benefits, including: + Medical/Dental/Vision coverage. + 401(k) plan. + Tuition reimbursement program. + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays). + Paid Parental Leave. + Additional sick leave beyond what state and local law require may be available but is unprotected. + Adoption Reimbursement. + Disability Benefits (short term and long term). + Life and Accidental Death Insurance. + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal. + Employee Assistance Programs (EAP). + Extensive employee wellness programs. + Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone. **Career Growth Opportunities** At blithequark, we believe in investing in our employees' growth and development. As a Premier Service Consultant, you'll have the opportunity to round out your experience with training on the latest technology, devices, and promotions. Our career possibilities are limitless, and we're committed to helping you achieve your career goals. **Join the Team** If you're ready to take the lead as the voice of blithequark, we'd love to hear from you! Apply today and become a part of our dynamic team. Apply for this job