**Experienced Full Stack Customer Service Representative III – Healthcare Technologies Support**

At arenaflex, we're on a mission to revolutionize the way healthcare technologies support patients and families. As a seasoned Customer Service Representative III, you'll play a vital role in delivering exceptional customer experiences, leveraging cutting-edge technology, and driving process improvements that make a real difference in people's lives. **About arenaflex** arenaflex is a leading IT staffing firm with a passion for connecting talented professionals with innovative clients across the country. We pride ourselves on building long-lasting relationships with our consultants, ensuring they thrive in their roles and achieve their career goals. With access to a diverse range of jobs, we're committed to aligning our consultants with opportunities that match their skills, aspirations, and interests. **Job Summary** We're seeking an experienced Customer Service Representative III to join our team, providing critical support tasks, answering questions, and delivering insights to patients and families seeking heart scan services at home. As a key member of our customer support team, you'll handle a high volume of inbound and outbound calls, leveraging your expertise in conflict resolution, problem-solving, and communication to drive exceptional customer experiences. **Essential Responsibilities** * Handle a large volume of inbound and outbound calls in a timely manner, utilizing your active listening and verbal communication skills to provide accurate and empathetic responses. * Follow communication scripts and use your knowledge of arenaflex's products and services to go off-script when necessary, ensuring seamless customer interactions. * Identify patient needs, learn and utilize the Caption platform for scheduling appointments, and provide solutions to resolve complaints and concerns. * Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups, to ensure timely and effective resolution. * Recommend improvements for systems and processes to boost organizational efficiency, leveraging data and insights gathered by the call center. * Memorize scripts for Caption Care services and refer to them during calls, ensuring consistency and accuracy. * Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. * Meet daily qualitative and quantitative targets for call volume and achieve all objectives for service, productivity, and quality. * Create and maintain a record of daily problems and remedial actions taken, using the call-center database. * Perform other duties as assigned, contributing to the growth and success of our customer support team. **Required Skills and Abilities** * Strong active listening and verbal communication skills, with the ability to adapt to diverse customer needs and preferences. * Proficiency in problem-solving, conflict resolution, and time management, with a focus on delivering exceptional customer experiences. * Expertise in multitasking, with the ability to handle multiple calls and tasks simultaneously. * Proficient with Microsoft 365 or similar software, with experience in using call-center databases and platforms. * High school degree or equivalent, with 3-5 years' experience working in a call center or customer support role. * Prolonged periods of sitting at a desk and working on a computer, with a focus on maintaining a healthy work-life balance. **Nice to Have Skills** * Leverage data and insights gathered by the call center to recommend and influence process improvements, driving organizational efficiency and effectiveness. * Utilize the Caption platform to schedule appointments, modify/cancel existing appointments, and provide solutions to resolve complaints and concerns. **Schedule and Hours** * 100% remote work arrangement, with a preference for EST time zone. * M-F shift: 8:00 PM - 4:30 AM, covering half 2nd shift and half 3rd shift. * Training is provided on the first shift, with a focus on ensuring a smooth transition to the night shift. **Compensation and Benefits** * Competitive hourly rate: $22.00 - $23.00 per hour. * Opportunity to work with a leading IT staffing firm, with access to a wide range of jobs and career development opportunities. * Flexible work arrangement, with a focus on maintaining a healthy work-life balance. * Professional development opportunities, with a focus on enhancing your skills and expertise. **How to Apply** If you're a motivated and customer-focused professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience. **Join our team at arenaflex and make a real difference in people's lives!** Apply for this job